HI,
Please go through the requirement and send me updated profile
along with contact details.
*Network Engineer with VoIP exp.* – Fulltime Position
Location: Southern, NH
Salary : 90 to 95K
Position Overview:
Reporting to the VP of Operations, the Network Engineer will manage,
improve, and support the VoIP telephony network from the Network Operations
Center. Resolve customer reported problems and work toward continuous
improvement in the quality and robustness of the telephony services
provided.
Role Responsibilities:
• Work jointly with the Engineering Group to develop, improve and support
the network gateways and network operations center to expand the network and
provide more effective service.
• Analyze network parameters to resolve network reported issues and to
enhance the ability to monitor the network to assure its performance.
• Configure and extract information from Class V telecommunications switches
and other network equipment.
• Work with vendors and partners to resolve both IP and PSTN network
problems and participate in negotiations for services from network partners.
• Provide direct telephone support to customers and field personnel, often
under stressful conditions.
• Maintain accurate and up-to-date log of all support activities.
• Provide support to on site personnel for all aspects of product
installation or problem resolution.
• Work with the product development group to resolve bugs and develop
workarounds for network related problems.
• Responsible for off hours pager response which is rotated within the
department to provide 7x24 customer support coverage.
• Contribute to improving support procedures and monitoring and diagnostic
tools.
Qualifications:
• BS degree required - Prefer BSEE or BSCS
• Minimum of five years IP network support experience and/or
telecommunications network experience. VoIP experience preferred.
• Advanced IP network troubleshooting experience for LAN, WAN, or VoIP
networks.
• Familiarity with telecommunication (PSTN) network operations; knowledge of
Class V telecommunications switching, configuring and extracting
information, is valuable.
• Experience with telephone systems and remote support of complex, critical
on-line systems.
• Proven ability to work as a team with Engineering.
• Familiarity with programming in a script language would be beneficial.
• Ability to write documentation and communicate effectively is essential.
Meeting and Travel Requirements:
• Must be prepared to engage with all levels of personnel at customers,
suppliers, consultants, and other service related providers.
• Normal office activity, including data entry and heavy customer contact
via phone. Ability to move around facility to meet with employees,
engineering and attend meetings.
• Ability to travel including some overnight travel, and ability to work
extended off hours when necessary.
Personal Characteristics:
• Strong Communication style – both written and oral
• Strong interpersonal skills – able to manage conflict
• Excellent business judgment and intuition
• Strong Project management skills
• Business savvy – able to plan well, read complex reports and journals,
debate, negotiate, observe, use advanced mathematical concepts, use upper
level reasoning
• Aggressive, self-starter, energetic, analytical, and organized
Thanks and Regards
Pramod Kumar/Abhi
Recruitment and Resource Management
Virtusoft Inc | 617-264-0974/617-874-2792 Tel | 877-570-0923 Fax
[email protected] | www.virtusoft.us
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Catch me live on Yahoo IM: *pramodkumar79*
Catch me live on Gtalk: *pramod.virtusoft*
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