EZ Serv is not perfect, but it is FAR BETTER than any repair service or warranty station of any other laptop computer manufacturer. We service a lot of businesses and manufacturing firms that uses laptops. We have seen fairly new Sony laptops that were never ever fixed... I have seen Toshiba laptops that were not returned for 14 weeks. We have seen both Compaq and HP laptops returned without repair and without comment. We have seen a Gateway with a bad motherboard that was not repair because it was 8 days out of warranty, despite the fact that it was shipping delayed.
Recently, I have seen some HP laptops that were three months out of warranty that had their motherboard replaced once HP discovered there was a manufacturing defect. But still, no other company comes close in any way to what IBM Lenovo provides without complaint. I challenge anyone to match the Lenovo IBM experience with any other manufacturer... Anyone?? RayBay ________ The problem with Socialism is that you eventually run out of other people's money. .. ... .... ..... ...... ....... ........ Margaret Thatcher On Fri, Mar 13, 2009 at 5:27 PM, STeve Andre' <[email protected]> wrote: > On Wednesday 11 March 2009 14:38:04 Andrea Levin wrote: > > Just an update - I followed the Digest's collective counsel to send my > > malfunctioning T60 to EZ Serv rather than use carry-in. > > > > The problems: only two, and minor. Malfunctioning optical drive (not > > showing up in 'My Computer'; uninstalling and rebooting in Device > Manager > > - no go, removing and replacing, ditto.) And - a little worse than > cosmetic > > - a strange discoloration / opacity on the LCD bezel near the top of the > > screen (LCD itself seems ok). > > > > The thing made the complete circuit in 48 hours. According to the > 'Repair > > Action Report', the system board was replaced, ditto the optical drive > and > > the front bezel. > > > > Not! > > > > Bezel is the same bezel, easily recognizable. Optical drive still not > > recognized by system (a 'new hardware' message popped up, and sputtered > > out. The FRU is dated August 2007; since the T60 itself was purchased > in > > 2006 - ok, it's a 'different' one, if not a 'new' one. > > > > Apparently, no one tests to make sure problems are FIXED before sending > > back to customer?! > > > > The kindly and smart EZ Serv customer support person I called agreed that > > this is unacceptable, noting that the technicians currently being hired > > are, essentially, recent grads of proprietary trade schools who can > follow > > simple instructions, but cannot execute any repair requiring a moment of > > critical thinking. Apparently, they do not check to make sure problems > are > > resolved before shipping back, and falsify the repair sheets. As for the > > system board, he noted that - that's just SOP, a catch-all solution; > actual > > diagnostics are beyond them. Assuming there was nothing wrong with my > > original system board, I'm just hoping that quality of the replacement is > > not inferior to what they took out. This 2010, and this is ... the new > > Lenovo. > > > > The customer service rep is sending me an optical drive and an LCD bezel; > > I'll take them to an authorized repair place and hope for the best. > (I'll > > first try installing the drive myself, but I suspect it's something other > > than the drive itself or system board.) > > > > Problem number two: When I purchased this machine in April, 2006, I > shelled > > out $288 for a 4 year Thinkpad Protection extended warranty with carry-in > > service; according to Lenovo, this expires...in 2009. I'm not good at > > math, but. The customer service guy said that this happens all the time > - > > and that what will happen should I need service after April 2009 is that > an > > 'entitlement' will be requested. > > > > I apologize for the rant, but - I'm really shocked, shocked. > > > > Andrea > > Like Bruce, my experieces have been mostly positive, with a few glaring > exceptions (long time members will remember my Toxic A30p ThinkPad), > but mostly very good. > > The problem is that IBM really does strive to do things quickly, and as you > question there are times when I don't think they do actually test things. > But the fact that you can talk with someone there and have them say > they'll fix it goes a long way, for me. There are other laptop companies > I've had the displeasure of dealing with that wern't that interested in > making repairs right, and didn't always have parts. I had to find a fan > for a friends XXX brand laptop *and send it in* to the repair facility to > have them make a repair. Truth is stranger than fiction. > > My latest journey into Lenovo repairs was field repair here at MSU; > The nice person came with parts to repair a bad screen on a T60p. > Sadly the replacement inverter came pre-dead, so he had to come > back two days later with it and finally all was well. So they didn't > get good marks for sending out dead parts, but the repair person > was quite good. > > I'll still take IBM EZ serv over most of the others... > > --STeve Andre' > _______________________________________________ > Thinkpad mailing list > [email protected] > http://stderr.org/cgi-bin/mailman/listinfo/thinkpad > _______________________________________________ Thinkpad mailing list [email protected] http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
