On Saturday 06 March 2010 22:22:06 L R wrote: > > I'm pretty sure they have some sort of checklist/flow chart for front > > level diagnosis, such that they may determine that they need the > > > power cord and battery (or whatever) for testing. I've had a few > > discussions with them about this when I knew it was the system > > board that was faulty. Usually I won on not sending stuff in. > > You have had more persuasive power than I. I tried to tell Lenovo that the > system board was faulty in my T400, but they said no, only the hard drive, > and replaced it. It is now going back again on Monday - for a system board > replacement. > > Does anyone have any rough estimate of how many Thinkpads go in for service > twice in row? I would think that gets expensive for Lenovo. > > Linda
Sadly, a large fraction of the problem is that you are female, and I have SEEN women, highly technical and well spoken, being taken less seriously than males. It took a long time to come to terms with this, but I believe this now. The second part is that you have to get a little nasty to force your views on them. Thats sad too. I recently had a t60p that had a flaky system board, and they wanted to try doing other things. I explained that the system was flaky with OpenBSD as well as Windows, etc, and finally the person on the phone had to "clear" this with management, and I got service a day or two later, fixing the problem. There is (or used to be) a division in the IBM ex serve area that deals with multiple visit thinkpads for a problem. I've gotten there twice, and while they did resolve the problem with the unit, I'm not sure they have done anything to FIX the problem. I'm also convinced now that the technical people who come out to fix things are over stretched, as I've had multiple sessions now where a problem was fixed, but the laptop wasn't reassembled right and had problems, which meant another trip out to fix things. But other laptop companies are far worse in the repair department. --STeve Andre' _______________________________________________ Thinkpad mailing list [email protected] http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
