A few more twists and turns in the adventures of this thing. I did get it eventually and learned a few things about UPS in the process.
I called Lenovo on the Monday and said, "I got an email that the shipping address doesn't match the billing address. I'm calling to give you another card with a billing address that matches that shipping address." (I decided that was safer than shipping to the billing address, since I had visions of then getting an email saying they don't take Canada-issued US$ cards). First it turned out the order number on the rejection email was wrong, though I had the original order confirmation too. The agent put me on hold, came back a few minutes later and said "it's all taken care of". What he had done was authorize shipping to the address I'd given, with the card I'd given, with the non-matching billing address. I was worried they would then reject me on the Canada-issue CC issue, but it actually shipped the next day. A few days later I realized they hadn't sent a confirmation email and called for the UPS tracking number. It was then I discovered it was shipped with "signature required"! If I had known that, I would have sent it elsewhere, where there's always a signature. No one was home that week and UPS made the standard 3 attempts to deliver before giving up. Luckily UPS holds a package for 5 days after that when signature was required (vs. immediately sending back when signature not required). They also offer a service where the recipient can redirect a package if they have the InfoNotice number from the slip left at the door (for a fee, $4 plus an unspecified delivery charge it leaving the local depot, I assume it's the shipping cost to the new destination but don't know for sure). When I finally got the InfoNotice numbers on the weekend, I discovered that Lenovo had also disabled recipient redirection! They had also disabled signing the InfoNotice and having it left by the door (UPS said the shipper had required it be handed to an adult at the destination address). Since picking it up during UPS business hours was also not an option, I had to call Lenovo and get them to do a shipper change of address, which UPS says costs $11. Called Lenovo and said, "I'd like to have it redelivered to the billing address". The Lenovo agent insisted that UPS would already have returned it, so I was happy to know about the 5-day hold. Again the agent put me on hold, came back and said "it's all taken care of". I managed to get him to wait and confirm what he used as a new shipping address. And they still haven't charged me for the redirect, so I assume they won't. It all turned out well in the end but that bit about requiring a signature, and not an InfoNotice signature, would have been good to know when ordering it. Thanks again to the OP for the notice. :) -- Andrew mailto:aweb...@wwwebbers.com Friday, June 25, 2010, 6:19:57 PM, you wrote: > I spoke too soon (about the TD Visa): got an email from Lenovo saying, >>Please provide a new shipping address, and ensure this address is on >>file with your card company. >> >>As a Security Policy Here In Lenovo, We Require to all Customers to >>place the Desire Shipping Address As An alternate Address Within the >>Credit Card file, We will Keep a Record of Your Orders and Payed >>Invoices and this Procedure will no longer be require in the Future > I'm going to have to call them on Monday and see if they'll ship to > the billing address, which is less convenient than the address I > wanted but easier than changing with the bank. What I'm not sure of is > if this is actually the issue they cited, or if it's because it's a > Canada-issued US$ card. _______________________________________________ Thinkpad mailing list Thinkpad@stderr.org http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
