On 2/17/12 7:02 AM, Bill Riches wrote:
Good points made - no income for the company, However on the other side of
the coin - look at Agilient having available all of the old HP manuals for
download even though there is no income to them. I wonder if it was a
requirement of them to supply HP manuals when they absorbed HP.
I just purchased a new HP Pavilion laptop and was surprised to see that you
can download a service manual from HP with part numbers and it has
disassembly instructions - don't know of any other mfgs that do that. Of
course HP computer company does not have any connection with the original HP
- or do they...
I think you will find that there's no particular rhyme or reason to
documents being available. Contractual obligations are probably way down
the list of reasons. More, it's just a "company habit" (I won't go so
far as to say culture).
Aglient has such a huge installed base, and lots and lots of HP gear
still being used. In their case, it probably saves them money to have it
online, otherwise they'd have to have a whole department printing off
copies, shipping them, etc.
Companies that make "components" or "assemblies" (e.g. Wenzel) and who
do a lot of custom work are less likely. Wenzel has all their catalog
units online, but it would be impractical for them to just publish all
the customs.. they'd have to do the export control review and
proprietary review, and they're not a very big shop. If you happened to
ask when they weren't very busy, they'd probably be more helpful than
when they've got a big order they're trying to get out.
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