On 11/09/2012 13:17, David Kirkby wrote:
If a buyer changes his mind, he will usually have to pay shipping both ways.
I say "usually", because under the Distance Seller Regulations in the
UK, if an individual (non-business) buys an item at a fixed price from
a business, and they get it and don't like it, the seller is legally
obliged to pay the shipping both ways.
Just to correct a small error here - the seller is not legally bound to
pay postage both ways, the DSR allows the seller to specify that the
buyer pays the return postage - as long as they do so before the sale.
As someone who occasionally manages to sell items on ebay for
(extremely) modest profit I would never "try to wriggle out" of my
obligations under the DSR but paying for the postage one way can wipe
out any revenue from an item, even if re-sold. Paying both ways is
unfair to small sellers if it's purely a "change of mind", although I
agree I should pay IF it is my mistake or an item actually manages to
arrive faulty despite the considerable care I take to test and, if
necessary, repair items before sale.
Larger "distance sellers", can factor a few percent returns into their
sales - I just don't do the volume to do so without pricing myself out
of the market.
As to the packaging for your item I feel your pain - I hate it when
items arrive poorly packed. Fortunately I've been lucky so far and
nothing has been signifcantly damaged. Sending I always use "fat" bubble
wrap to give about 2" coverage, then peanuts packed into bags so that
they can't "flow" around the item, for heavier items I us expanded
polystyrene if I have it to hand and I've been toying with the idea of
experimenting with expanding foam to give custom moulded support.
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