Hi I seem to have been in exactly the same position many times before and also wish you well in resolving this (as I’m *certain* will be the case).
Bob On Apr 24, 2014, at 7:48 PM, Magnus Danielson <mag...@rubidium.dyndns.org> wrote: > Said, > > I recognize this situation so well. Feel with you on the issue and hope you > find that it resolve itself nicely. > > Cheers, > Magnus > > On 04/24/2014 10:50 PM, saidj...@aol.com wrote: >> Hello everyone, >> >> let me address the below claims and commentary which was posted without >> first consulting with us. >> >> Microsemi has recently seen a slightly higher failure rate of the CSAC >> oscillators than expected. A small percentage of our customers have been >> adversely affected by this issue. We have been, and will continue to take >> care >> of this issue when it happens to units we sold by doing a warranty exchange >> of the CSAC for the affected customer unit, even if it should fall out of >> its normal warranty period. >> >> We believe in supporting our customers to the maximum extent possible, and >> of course want to deliver a product that has the highest level of quality >> possible. That said, we must remember that the CSAC technology is a ground >> breaking, never-before-done in commercial quantities, absolutely new type of >> oscillator technology, and being at the forefront of such a technology >> sometimes means there is a bit of a learning curve to deal with. This is one >> of the main reasons why no one else in the world besides Microsemi makes >> CSAC type products for commercial sale. >> >> So all in all, if a customer unit should get affected by this problem then >> the issue will be addressed by us and Microsemi with a quick turn around >> and a "no questions asked" approach, and we hope that this approach sets us >> positively apart from the competition. >> >> Lastly, we received the below comments/explanation from Microsemi about >> this issue which we have permission to share with you, and this should help >> alleviate the problem for new orders. >> >> Sincerely, >> Said >> >> **************************************************************************** >> **************************************** >> Some Symmetricom (now Microsemi) Chip Scale Atomic Clocks have shown a >> failure mode that will manifest itself as an inability of the clock to >> achieve >> atomic lock. If the CSAC’s telemetry string is monitored, the failure >> mode will show up as a Status Level 8. Microsemi’s investigation into the >> problem uncovered three distinct root causes, although the symptom the user >> observes is always a Status Level 8, regardless of which root cause is the >> underlying issue. It is important to note that all three root causes are >> process issues, not design issues. >> All three root causes have been addressed, and Microsemi is currently >> producing CSAC’s with all three fixes implemented. A full re-qualification >> of >> the CSAC is also being done, to ensure that the fixes are effective. CSAC’ >> s already in the field that exhibit this failure mode have been, and will >> continue to be, replaced under warranty. >> **************************************************************************** >> **************************************** >> >> >> In a message dated 4/24/2014 10:16:25 Pacific Daylight Time, >> les...@veenstras.com writes: >> >> >> Affected Products: Jackson Labs or Symmetricom time/frequency reference >> boards based on Symmetricom chip scale atomic clock >> _______________________________________________ >> time-nuts mailing list -- time-nuts@febo.com >> To unsubscribe, go to https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts >> and follow the instructions there. >> > _______________________________________________ > time-nuts mailing list -- time-nuts@febo.com > To unsubscribe, go to https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > and follow the instructions there. _______________________________________________ time-nuts mailing list -- time-nuts@febo.com To unsubscribe, go to https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts and follow the instructions there.
