Hi

Thanks for the heads up !!

It almost sounds like they are doing some sort of “use flash as eeprom” trick 
and not 
quite getting it right. Maybe updating a “how many times turned on” counter in 
that 
memory space.

Bob


> On Jun 7, 2016, at 5:22 PM, Skip Withrow <skip.with...@gmail.com> wrote:
> 
> We recently had a customer that purchased an FEI FE-5650A (basically a
> repackage version of the FE-5680A) and reported that it worked for several
> hours, then died.  We promptly sent another unit, and he reported that it
> died as well.  He had nothing but power hooked to the unit.
> 
> On return of the first unit, it was examined and found to have corrupted
> code.  The corrupted code problem was thought to be associated with doing
> bad things to the serial port (like framing errors), and we still believe
> this to be the case.  However, the customer said only power was connected
> to the unit.
> 
> I was asking some questions about how he was powering the unit, when he
> said he turned on the power supply (a large HP variable supply) and turned
> the voltage up to +15V (our 5650's are single supply).  Ah hah, slowly
> ramping the voltage up on these oscillators appears to be a no no.
> 
> The second oscillator has now been examined and it too was confirmed to
> have corrupted code.  So, the word of warning is - DO NOT slowly ramp the
> supply voltage of FE-5680A and FE-5650A oscillators.  I can't say what
> slowly is, but this guy was good at killing them.  If I get some time I may
> try to repeat the results.
> 
> My advice was to set the supply at 15V and just turn it off and on.  I have
> not heard from him since.
> 
> If anyone out there has a 5680A or 5650A that does not lock, the code issue
> is very likely the problem.  I have seen several 5680 units as well as a
> few 5650 units with this problem.  The good news is that they can be
> fixed.  I would happily do this for any time-nut that has one if return
> postage is included with the unit.  The bad news is that we don't know the
> nature of the code problem that trashes the software (stack overflow, error
> handling routine, etc.) so units can only be restored to their original
> condition that still has the bug in the code.
> 
> Otherwise, the 5650 and 5680 are great values to get rubidium performance
> at very reasonable prices.  I have 1000's of hours on them and 100's of
> power cycles, with a lot of serial port use, so if treated correctly they
> are reliable units.
> 
> Regards,
> Skip Withrow
> RDR Electronics, Inc.
> 
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