ottod,

no experience on Tiny's support, but have you considered buying a support 
contract from a local partner?

I might be wrong, but Tiny support seems to be aimed to solving the "hard 
stuff" like when you hit a brick wall doing custom development. You're paying 
over 100 EUR for remote assistance - that's a good amount of money anywhere in 
the world (except maybe northern Europe :) ).

Implementation and small scale customization IMHO is better handled by partners 
- they probably will provide you with a more focused service and know the both 
OpenERP and l10n "gotchas".

Also, implementing ERP, no matter which, is hard because requires you extensive 
knowledge of the software, accounting and management concepts and the 
implementing environment. While the documentation and forums are good places 
for punctual help, it's hardly enough for a full implementation - unless you're 
willing to commit a LOT of time learning all the required knowledge.




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http://www.openobject.com/forum/viewtopic.php?p=35347#35347

-------------------- m2f --------------------


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