I do find this phenomenon interesting. From a behavioral standpoint, if tips means "to insure prompt service" then that could explain the difference in service and service attitude between coffee houses and fast food restaurants. It seems that some on this list have a very humanistic approach with concern for how the worker is paid. I guess I tend to operate from a cognitive stand point. I am not responsible for the remuneration arrangements made between the worker and employer. If the situation calls for it (that is I believe I've received excellent not just expected service) then I tip. I try not to let "convention" or others expectations determine if I should tip. However, I will admit that baggage handlers (in hotels, airports and shuttle services) in particular seem to be rather coercive in this area. I find it hard not to capitulate.
Subject: Re: tipping behavior From: "Gail Hayes" <[EMAIL PROTECTED]> Date: Thu, 7 Aug 2003 18:13:07 -0400 X-Message-Number: 10
Coffee shop employees are not paid a salary and work only for tips. On the
other hand, fast food employees, as well as other stores whose employees
have a tip container on the counter, work for an hourly wage and have, in
the past, never expected to be tipped. As a former server, I don't feel the
need to tip employees who earn an hourly wage or who do not offer table side
service -- big difference!
I have tipped a a couple of fast food establishments. Sonic Drive ins where the server brings the food to your car and Thunder Cloud Subs where they have a tip jar on the counter are tow examples. I find it interesting that Subway offers a similar service to Thunder Clouds but there is no tip jar so I've never tipped there. So from a psychology standpoint it may be that the cues of a person bringing food to you or the presence of a tip jar are the primary stimuli that result in tipping. I think I hear a study developing .
--
Herb Coleman
IT Manager, Rio Grande Campus
Adjunct Psychology Professor
Austin Community College
[EMAIL PROTECTED]
512-223-3076
*********************************************
* Every action has a connected and directed * * pre-action. *
*********************************************
-Herb Coleman after seeing "Bowling for Columbine"
--- You are currently subscribed to tips as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED]
