This is funny, very funny. ----- Original Message ----- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Monday, January 07, 2008 10:56 AM Subject: FW: FW: Be Sure To Cancel First
Please make sure this is taken care of - you don't want to see me talking to someone about this...... Be sure & cancel your credit cards before you die. This is so priceless, and so easy to see happening, customer service being what it is today. A lady died this past January, and Citibank billed her for February & March for their annual service charges on her credit card, and then added late fees & interest on the monthly charge. The balance had been $0.00, now it's somewhere around $60.00. A family member placed a call to Citibank: Family Member: "I'm calling to tell you that she died in January." Citibank: "The account was never closed and the late fees & charges still apply." Family Member: "Maybe you should turn it over to collections." Citibank: "Since it is two months past due, it already has been ." Family Member: So, what will they do when they find out she is dead?" Citibank: "Either report her account to the frauds division or report her to the credit bureau; maybe both!" Family Member: "Do you think God will be mad at her?" Citibank: "Excuse me?" Family Member: "Did you just get what I was telling you . . . the part about her being dead?" Citibank: "Sir, you'll have to speak to my supervisor" Supervisor gets on the phone. Family Member: "I'm calling to tell you, she died in January." Citibank: "The account was never closed and the late fees & charges still apply." Family Member: "You mean you want to collect from her estate?" Citibank: (Stammer) "Are you her lawyer?" Family Member: "No, I'm her great nephew." (Lawyer info given) Citibank: "Could you fax us a certificate of death?" Family Member: "Sure." (the fax number is given) After they get the fax ... Citibank: "Our system just isn't setup for death. I don't know what more I can do to help." Family Member: "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care." Citibank: "Well, the late fees & charges do still apply." Family Member: "Would you like her new billing address?" Citibank: "That might help." Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number 69." Citibank: "Sir, that's a cemetery!" Family Member: "What do you do with dead people on your planet?" -------------------------------------------------------------------- This email and any attachments contain information from Blackwell which may be confidential, privileged and/or protected by other legal rules. If you are not the intended recipient, you are hereby advised that any disclosure, copying, distribution or use of the contents of this email is prohibited. If you have received the email in error, please notify us by reply email immediately and then delete the email and your reply from your email system. NOTE: Blackwell accepts no liability for the contents of this email.
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