MatrixOne Tech Support eMail incident submission functionality requires specific
subject line. The following subject lines are recognized.
Request for CustomerLink Access
- This will submit a request for new CustomerLink account
Request for CustomerLink Password Reset
- This will submit a request for existing CustomerLink account password reset
Submit [PUT YOUR SUBJECT LINE HERE]
- This will submit a new incident (please only use when CustomerLink is not
available to ensure prompt service)
Keywords "Request" or "Submit" must be the 1st word in the subject line.
If you already have a CustomerLink account, please use CustomerLink
(https://customerlink.matrixone.com) to submit or update your incidents.
Otherwise, please resend your message with the required subject line.
Thank you!
MatrixOne Tech Support
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