Some more info to respond to the earlier responses
1) We're seeing more evidence this is a problem with Reader 6.0.1 (or the 6.0.2 patch). We have a PC with Reader 6.0.0 that works Ok, as well as a PC with 5.0. Our company has done a mass upgrade to Reader 6.0.1 and IE 6.0.2, so these PCs are not the norm.
2) No SSL is being used at this point (but it will eventually).
3) No compression (that I know of -- unless Tomcat is doing it for us).
4) Our JSP is supposed to be a generic file downloader, handling Word, Excel, PDF, etc. Hence the URL ends in ".jsp" vs. the real file extension.
5) Here's a typical response we're getting in IE:
HTTP/1.0 200 OK Date: Wed, 17 Nov 2004 20:33:26 GMT Server: Apache Tomcat/4.0.6 (HTTP/1.1 Connector) Content-Type: application/pdf;charset=ISO-8859-1 Content-Length: 156483 Content-disposition: attachement; filename="Germany.pdf" expires: Thu, 01 Jan 1970 00:00:00 GMT Connection: close
Thanks, Aman Raheja
Phillip Qin wrote:
Where do you generate the pdf? In servlet? The link has to be end with .pdf (but before any query string) in order for acrobat reader active-x to kick in.
-----Original Message-----
From: Aman Raheja [mailto:[EMAIL PROTECTED] Sent: November 16, 2004 9:27 AM
To: Tomcat Users List
Subject: Re: Problem displaying PDF in IE6 from Tomcat using the ActiveX R
eader Plug-in
We did set the Security level to low on IE. More suggestions? Thanks Aman Raheja
Phillip Qin wrote:
There are security and privacy settings in IE affect PDF generation. BTW, ensurethe link before query string ends with .pdf
-----Original Message----- From: Aman Raheja [mailto:[EMAIL PROTECTED] Sent: November 15, 2004 1:40 PM To: [EMAIL PROTECTED] Subject: Problem displaying PDF in IE6 from Tomcat using the ActiveX Reader Plug-in
Problem:
When we try to display a dynamically generated PDF file, IE launches the
Adobe Acrobat Reader Plugin, but then just a blank page is displayed and the IE status says "Done". No error message is displayed. No error is generated in the System Event logs.
The issue seems to be that every request to request to Tomcat for the
PDF send back the request with "charset=ISO-8859-1" in the "Content-type" Header. We want to figure out a way to verify that this is the issue. One way might be to somehow get Tomcat to not append the Character Set in the header. Is there a way to do this?
Environment:
- Client: Windows XP or Windows 2000 - Server: Tomcat 4.0.6/JDK 1.3.1 running on Solaris and Windows XP (problem exists on both) - Adobe Reader 6.0.1 (occurs with 6.0.2 patch as well) - IE 6.0.2800
Additional Information:
1) Our URLs are formed like this:
http://app.ourserver.com/appname/docViewAGN.jsp?RepoType=C&ID=18698&Doc Name= Germany&entry=&DocType=pdf&category=Research
2) Our app is issuing GETs, not POSTs.
3) This is happening on multiple PCs. One thing we noticed is this may
be somewhat Reader version dependent -- we have a few machines left with Reader 5 installed, and they do not seem to have the problem.
4) When the problem occurs, if you then launch Reader manually, the
document that didn't display in the IE window is automatically displayed in the full client Reader app.!!!
5) If we set Reader to not open up PDFs in browser windows, the Reader window launches and opens the PDF file just fine. [This is a client solution, and not practical to implement across hundreds of PCs
unfortunately.]
6) We actually have one PC with Windows XP, Reader 6.0.1, and IE 6.0.2
that works. Could this problem be caused by some specific Windows or IE patch?
7) We've scoured the forums and tried several things including setting
all security levels to Low in IE, adding a dummy parm at the end of the URL to fool IE into launching the PDF correctly (e.g. &dummy=file.pdf), and various header settings to force caching on to 30 seconds, etc. None of this had any effect.
8) Also, we saw some references to problems caused by Tomcat 4.0.6
adding "charset=ISO-8859-1" to the Content-Type header in the response. How can we override this to see if that's the problem?
Thanks Aman Raheja
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