#24709: Tor Browser 7.011 Error Message 0x80520015 on "New Identity" (Win 10) --------------------------------------+----------------------------------- Reporter: Lara Sond | Owner: tbb-team Type: defect | Status: needs_information Priority: Medium | Milestone: Component: Applications/Tor Browser | Version: Severity: Normal | Resolution: Keywords: | Actual Points: Parent ID: | Points: Reviewer: | Sponsor: --------------------------------------+-----------------------------------
Comment (by denial): Hello, i have same error: Torbutton: Unexpected error on new identity: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIPrefService.savePrefFile]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://torbutton/content/torbutton.js :: torbutton_do_new_identity :: line 1202" data: no] when i try to create a New Identity. However i found out, that also no settings are saved. I'm using Windows 7 SP1 64-bit, latest patches, and latest TorBrowser 7.0.11 I deleted whole torbrowser folder and downloaded fresh installation file and installed it and same issue. I downloaded zipped torbrowser from another computer where it works and on my computer - same issue. I ran procmon and i think this is the related error: 13:18:42,3674148 firefox.exe 6840 SetRenameInformationFile C:\Run\Tor Browser\Browser\TorBrowser\Data\Browser\profile.default\prefs-1.js ACCESS DENIED ReplaceIfExists: True, FileName: C:\Run\Tor Browser\Browser\TorBrowser\Data\Browser\profile.default\prefs.js This is from a working computer: 1:22:11.4822217 PM firefox.exe 3404 SetRenameInformationFile C:\Run\Tor Browser\Browser\TorBrowser\Data\Browser\profile.default\prefs-1.js SUCCESS ReplaceIfExists: True, FileName: C:\Run\Tor Browser\Browser\TorBrowser\Data\Browser\profile.default\prefs.js Please note: i have no antivirus, i'm logged in/running all apps as administrator, the folder is writable, the disk is not full. Thanks. EDIT: I have just found out that when i disable malwarebytes antiransomware 0.9.18.807-1.1.129 ... then it is working. -- Ticket URL: <https://trac.torproject.org/projects/tor/ticket/24709#comment:2> Tor Bug Tracker & Wiki <https://trac.torproject.org/> The Tor Project: anonymity online
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