#31243: 2. define how users get support, what's an emergency and what is supported -----------------------------------------------------+-------------------- Reporter: anarcat | Owner: tpa Type: task | Status: new Priority: Medium | Milestone: Component: Internal Services/Tor Sysadmin Team | Version: Severity: Normal | Keywords: Actual Points: | Parent ID: #30881 Points: | Reviewer: Sponsor: | -----------------------------------------------------+-------------------- Extract from parent ticket:
= 2. Are "the 3 empowering policies" defined and published? http://opsreportcard.com/section/2 Specifically, this is three questions: == How do users get help? Right now, this is unofficially "open a ticket in Trac", "ping us over IRC for small stuff", or "write us an email". This could be made more official somewhere. == What is an emergency? I am not sure this is formally defined. == What is supported? We have the distinction between systems and service admins. We did [https://trac.torproject.org/projects/tor/wiki/org/meetings/2019Stockholm/Notes/SysadminTeamRoadmapping talk in Stockholm] about clarifying that item, so this is worth expanding further. -- Ticket URL: <https://trac.torproject.org/projects/tor/ticket/31243> Tor Bug Tracker & Wiki <https://trac.torproject.org/> The Tor Project: anonymity online
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