#31243: 2. define how users get support, what's an emergency and what is supported -------------------------------------------------+------------------------- Reporter: anarcat | Owner: anarcat Type: task | Status: | assigned Priority: Medium | Milestone: Component: Internal Services/Tor Sysadmin Team | Version: Severity: Normal | Resolution: Keywords: | Actual Points: Parent ID: | Points: Reviewer: | Sponsor: -------------------------------------------------+-------------------------
Comment (by anarcat): we should setup tiers of supported services somehow. it seems a priority short list of services that should stay up is the "donation and main websites, and the incoming email forwards service". but maybe we can have three tiers, with that list being the first one. maybe it could be: * first tier: donation site, main website, incoming email * second tier: other sysadmin services (e.g. irc bouncer) * third tier: current "service admin" services (e.g. gitlab)? This doesn't mean service admins shouldn't prioritize their stuff, but it would give sysadmins the opportunity to prioritize work on the sysadmin services there. of course, maybe we want to change that distinction between service admins and sysadmins as well. As things stand now, i'm keeping that distinction, but I doubt it will be very feasible when/if the git/trac/gitlab server crashes for me, even as a sysadmin, to pretend it's not my responsability. ;) -- Ticket URL: <https://trac.torproject.org/projects/tor/ticket/31243#comment:3> Tor Bug Tracker & Wiki <https://trac.torproject.org/> The Tor Project: anonymity online
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