Had the same experience with Scaleway a year ago.

> Am 04.09.2018 um 22:27 schrieb Olaf Grimm <jeep...@posteo.de>:
> 
> Dear readers,
> 
> some days ago I change my relay to an exit relay with a very strict
> policy. Today came the suspension message into my regular mail account.
> After login into the Scaleway account I saw that the time between the
> abuse log message and the deactivation of my exit relay were 6 hours
> only. At these time I was at work! I was not able to react of the
> message, neither I knew it.
> 
> The "abuse message" was a raw firewall log, without spaces hard to read.
> I'm not a professional, so I could read only "SYNFLOOD src IP xxxx dest
> IP xxxx". That's all.
> After I learnt what this is, I responded to the provider that good
> providers realize own DDOS protection in the network and protect
> customers too. Why log the provider bad outgoing traffic and ignore bad
> incoming traffic? They don't know the source of the bad traffic, but
> have the customer to beat someone!
> The answer field for the reply were some lines only. Without comment
> from the ISP the ticket was closed and the VPS locked yet.
> I try to delete the old instance and build a new one. If the same occur
> I leave Scaleway (and give info about that again).
> 
> Now I recommend to set the ISP Scaleway (in France) of the list of bad
> providers.
> 
> Scaleway message:
> 
> Hello,
> 
> We have tried to contact you about an abuse report concerning one of your 
> server. Unfortunately at this time you did not reply to this report. As 
> stated in our terms of service, we have suspended your account.
> 
> Sincerly,
> Scaleway
> 
> End message
> 
> 
> To avoid a big shitstorm: I know what I do and it is not my first and only 
> exit. Scaleway was the first trouble and in such a way, that I must leave a 
> comment.
> 
> To the tor website editors:
> It is possible to include a basic abuse protection chapter in the tor 
> documentation (config guide)? I've found some iptable rules, but I use the 
> user-friedly "ufw", the overlay to iptables.
> It would be fine if some good guys could help with an easy configuration 
> guide in the config chapter for tor relays.
> 
> Have a good time. I feel me better.
> 
> Olaf
> 
> 
> 
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