On Sunday, December 14, 2014 10:59:18 AM UTC-7, [email protected] wrote: > The conditions themselves are fairly restrictive but in practice Valve seems > to be willing to bend them themselves. For instance the "No refunds" clause, > in general they follow this, but they have been willing to review instances > even on a case-by-case basis. > > I know the terms themselves are the purpose of this site and that Valve's own > willingness to waive their claimed rights in different cases does not change > the fact that it is claimed. It probably shouldn't itself have a positive > effect on the rating but I wonder if documented instances of it shouldn't be > mentioned in some capacity.
Those experiences are exceptions to their rules. It would be disingenuous to include documented instances of altruism by the company, both to the company and to consumers reading about it, as it spreads the dangerous belief that consumers should expect that behavior from them. The TOS stated are the rules the company follows in all typical operating conditions. The odd occasions that some internal entities bend them, for whatever reason, should have nothing to do with TOSDR. -- tosdr.org | twitter.com/tosdr | github.com/tosdr --- You received this message because you are subscribed to the Google Groups "Terms of Service; Didn't Read" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/tosdr. For more options, visit https://groups.google.com/d/optout.
