Thanks for quick response. I did follow as much of that as seemed relevant to me. Can you be more specific?
By the way, I had difficulty following the instructions to turn on the error log. The gear icon in 14.04 has no 'Printer' in its menu (and 12.04 has 'Printers', not 'Printer'). Though once I explored 12.04 and realised that the intent was to use the standard dialog in System Settings, I got past that. It's a wiki, but it's an immutable page, so someone needs to fix it. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1346868 Title: Canon MX310 printer hangs when printing LibreOffice Writer doc Status in “cups” package in Ubuntu: Incomplete Bug description: New Linux user reports problem printing letters from Lenovo T60 with Linux Mint 17 (Qiana) on Canon MX310 printer using LibreOffice 4.2.4.2. I've borrowed the printer and done a fresh install of Mint 17 and Ubuntu 14.04 and reproduced the problem on both systems. A short letter prints to completion as far as the computer is concerned and is removed from the print queue. The printer prints the full text but does not eject the page, and the display shows "PRINTING...". The paper has to be manually pulled out of the printer and it has to be power cycled to resume normal operation. I will attach the document used. I've turned on the error log, but it's about 14MB, rather large to upload. I'll be returning the printer today, and travelling for perhaps a week, but after that I'm keen to resume investigation, though this is my first time with a printer problem so I'll be appreciating any guidance. In contrast, printing from Firefox and Gedit have not shown any problem. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: cups 1.7.2-0ubuntu1.1 ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2 Uname: Linux 3.13.0-30-generic i686 ApportVersion: 2.14.1-0ubuntu3.2 Architecture: i386 CurrentDesktop: Unity Date: Tue Jul 22 11:52:10 2014 InstallationDate: Installed on 2014-07-14 (7 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417) Lpstat: device for MX310-series: usb://Canon/MX310%20series?serial=470CDE&interface=1 MachineType: LENOVO 1706W5K Papersize: a4 PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: no card PpdFiles: MX310-series: Canon MX310 series - CUPS+Gutenprint v5.2.10-pre2 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=f88bfaa3-b8a8-4ec0-beaf-cf990a6066cc ro quiet splash SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/21/2006 dmi.bios.vendor: LENOVO dmi.bios.version: 7BET45WW (1.05 ) dmi.board.name: 1706W5K dmi.board.vendor: LENOVO dmi.board.version: Not Available dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvr7BET45WW(1.05):bd04/21/2006:svnLENOVO:pn1706W5K:pvrThinkPadX60:rvnLENOVO:rn1706W5K:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 1706W5K dmi.product.version: ThinkPad X60 dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1346868/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp