Oh, actually this sounds like bug 1542743. Please also try the
workaround mentioned there.

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https://bugs.launchpad.net/bugs/1745828

Title:
  Ubuntu 16.04 can't find any Bluetooth devices

Status in bluez package in Ubuntu:
  Incomplete
Status in linux package in Ubuntu:
  Incomplete

Bug description:
  It is ON and VISIBLE in the control panel.  My iPhone can see two
  other devices but it can't see the computer, and the computer  can't
  see anything, even if left searching for tens of minutes.

  The previous answers listed below suggest the following diagnostics

  Bluetooth not working after update
  How can I make my bluetooth works on Ubuntu 16.04?
  Ubuntu 16.04 bluetooth not working (Dell XPS13)
  Bluetooth (Atheros AR3012) not working on Ubuntu 16.04
  Bluetooth not working on Ubuntu 16.04 LTS
  Bluetooth cannot find any devices
  Stuck on a bluetooth problem

  The service seems to be running

  /home >sudo service bluetooth status
  ● bluetooth.service - Bluetooth service
     Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor 
preset
     Active: active (running) since Thu 2018-01-25 09:16:43 GMT; 1h 46min ago
       Docs: man:bluetoothd(8)
   Main PID: 790 (bluetoothd)
     Status: "Running"
     CGroup: /system.slice/bluetooth.service
             └─790 /usr/lib/bluetooth/bluetoothd

  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.87
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.87
  Jan 25 09:18:31 george-CM6330 bluetoothd[790]: RFCOMM server failed for 
Headset 
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.12
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: Endpoint registered: 
sender=:1.12
  Jan 25 09:20:32 george-CM6330 bluetoothd[790]: RFCOMM server failed for 
Headset 
  Jan 25 09:20:50 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:20:50 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:21:01 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.
  Jan 25 09:21:01 george-CM6330 bluetoothd[790]: Endpoint unregistered: 
sender=:1.

  and not blocked

  /home >rfkill list
  0: hci0: Bluetooth
        Soft blocked: no
        Hard blocked: no
  1: phy0: Wireless LAN
        Soft blocked: no
        Hard blocked: no

  I have edited /etc/bluetooth/main.conf to include

  AutoEnable=true

  but I noted that the entire file was commented out.

  The kernel seems reasonably up to date

   >uname -a
  Linux george-CM6330 4.13.0-26-generic #29~16.04.2-Ubuntu SMP Tue Jan 9 
22:00:44 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  I wonder if I need a device driver, but I have no idea how to find
  out.  The following diagnostics may help some of you knowledgeable
  people find out.

   >hcitool dev
  Devices:
        hci0    24:0A:64:F5:EE:86

  and the output of dmsg is

  >dmesg | grep Blue
  [    2.030855] usb 1-1.4: Product: Bluetooth Radio 
  [   13.806355] Bluetooth: Core ver 2.22
  [   13.806369] Bluetooth: HCI device and connection manager initialized
  [   13.806372] Bluetooth: HCI socket layer initialized
  [   13.806373] Bluetooth: L2CAP socket layer initialized
  [   13.806377] Bluetooth: SCO socket layer initialized
  [   13.827384] Bluetooth: hci0: rtl: examining hci_ver=06 hci_rev=000a 
lmp_ver=06 lmp_subver=8821
  [   13.827386] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_config.bin
  [   13.865327] Bluetooth: hci0: rtl: loading rtl_bt/rtl8821a_fw.bin
  [   13.877382] Bluetooth: hci0: rom_version status=0 version=1
  [   13.877387] Bluetooth: cfg_sz 0, total size 17428
  [   16.550280] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
  [   16.550281] Bluetooth: BNEP filters: protocol multicast
  [   16.550284] Bluetooth: BNEP socket layer initialized
  [   27.868345] Bluetooth: RFCOMM TTY layer initialized
  [   27.868350] Bluetooth: RFCOMM socket layer initialized
  [   27.868354] Bluetooth: RFCOMM ver 1.11

  and of lsusb is

  >lsusb
  Bus 002 Device 003: ID 046d:c52f Logitech, Inc. Unifying Receiver
  Bus 002 Device 006: ID 04b8:0849 Seiko Epson Corp. Stylus SX205
  Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 004 Device 002: ID 04e8:6123 Samsung Electronics Co., Ltd 
  Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 001 Device 004: ID 13d3:3414 IMC Networks 
  Bus 001 Device 003: ID 058f:6366 Alcor Micro Corp. Multi Flash Reader
  Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  Thanking you in anticipation

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