Hello Keith,
Thank you for submitting this bug and reporting a problem with cups. You made
this bug report some time ago and Ubuntu and cups have been updated since then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know and, in the current version, could you run
the following (only once):
apport-collect 1069959
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu and cups better.
G
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1069959
Title:
HP 8500 skips printing about 3/32 inch of top of document
Status in cups package in Ubuntu:
Incomplete
Bug description:
The top few pixels of anything printed from Evolution, Firefox,
LibreOffice applications, Shotwell, and probably others are missing on
the printout with HP 8500A on wifi. The problem does not occur with
"lpr". Note that this is the logical top but could be any of the four
sides of the paper.
ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: cups 1.6.1-0ubuntu11
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic i686
NonfreeKernelModules: wl
ApportVersion: 2.6.1-0ubuntu3
Architecture: i386
CupsErrorLog:
W [22/Oct/2012:08:43:35 -0400] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-8500-Gray..' already
exists
W [22/Oct/2012:08:43:35 -0400] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-8500-RGB..' already
exists
W [22/Oct/2012:08:43:35 -0400] CreateDevice failed:
org.freedesktop.ColorManager.AlreadyExists:device id 'cups-HP-8500' already
exists
Date: Mon Oct 22 14:40:33 2012
InstallationMedia: Ubuntu-Netbook 10.10 "Maverick Meerkat" - Release i386
(20101007)
KernLog:
Lpstat: device for HP-8500: hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
MachineType: Hewlett-Packard HP Mini 110-1100
Papersize: letter
PpdFiles: HP-8500: HP Officejet Pro 8500 a910, hpcups 3.12.6
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic
root=UUID=a22204da-1373-4d36-878a-46dd58edb287 ro quiet nosplash
resume=UUID=34000a46-658f-4470-89ac-463117af72af
SourcePackage: cups
UpgradeStatus: Upgraded to quantal on 2012-10-20 (1 days ago)
dmi.bios.date: 08/27/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 308F0 Ver. F.15
dmi.board.name: 308F
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 02.10
dmi.chassis.asset.tag: CNU9371TT7
dmi.chassis.type: 10
dmi.chassis.vendor: Inventec
dmi.modalias:
dmi:bvnHewlett-Packard:bvr308F0Ver.F.15:bd08/27/2009:svnHewlett-Packard:pnHPMini110-1100:pvr0395110000001B00000300000:rvnHewlett-Packard:rn308F:rvrKBCVersion02.10:cvnInventec:ct10:cvr:
dmi.product.name: HP Mini 110-1100
dmi.product.version: 0395110000001B00000300000
dmi.sys.vendor: Hewlett-Packard
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