The issue is most probably that your headset implements the HFP profile, but not the HSP profile, and pulseaudio does not yet support the HFP profile despite what that line says (HSP/HFP). To confirm, run bluetoothctl, and type something like:
> devices (...) > info 11:22:33:44:55:66 Where the address is the one for your headset. It will likely display something like this: UUID: Audio Sink (0000110b-0000-1000-8000-00805f9b34fb) UUID: A/V Remote Control Target (0000110c-0000-1000-8000-00805f9b34fb) UUID: A/V Remote Control (0000110e-0000-1000-8000-00805f9b34fb) UUID: Handsfree (0000111e-0000-1000-8000-00805f9b34fb) If so, the "Headset" (HSP) profile is missing. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1768625 Title: Bluetooth headset HSP/HFP mode not working in Bionic Status in pulseaudio package in Ubuntu: Confirmed Bug description: There is a previous bug with almost the same title, but for Xenial (https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1549163). I have had this issue in Artful, and when commented on the old bug, I was asked to raise a new one instead. I waited to see if Bionic fixed it for me, but it does not seem to work still. So! Steps to reproduce: 1. enable bluetooth on computer and switch on the headset. 2. pair and connect the headset 3. go to settings to switch headset to HSP/HFP mode to enable mic 4. save and close window. Expected behaviour: 1. mic should be enabled and headset should be usable to attend calls on laptop. Behaviour in error: 1. Headset profile switches back to A2DP and mic is not enabled. I am using a generic bluetooth headset on a fresh updated Kubuntu 18.04 bionic with plasma DE. Software versions: Kernel: 4.15.0-20-generic Bluez version: 5.48-0ubuntu3 pulseaudio: 1:11.1-1ubuntu7 pulseaudio-module-bluetooth: 1:11.1-1ubuntu7 Additional information: Running "pacmd list-cards" says that HSF/HFP is 'not available' on the headset: Output from Headset section: profiles: a2dp_sink: High Fidelity Playback (A2DP Sink) (priority 40, available: unknown) headset_head_unit: Headset Head Unit (HSP/HFP) (priority 30, available: no) off: Off (priority 0, available: yes) active profile: <a2dp_sink> To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1768625/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp