It doesn't print with lpr. It doesn't print with lp -d. It doesn't print from evince. It doesn't print from the chrome PDF viewer.
-- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1813432 Title: Specific PDF file fails to print to HP m551dn printer Status in cups package in Ubuntu: Incomplete Bug description: One particular PDF file is failing to print. I have no idea why. When I say failing to print I mean that my computer thinks the file printed but the printer shows no sign of ever having received it. The display of the printer never changes to show that it is receiving or printing a file, and the job log of the printer doesn't show that it was received either. I also checked the printer event log and it doesn't show any events at the time I attempted to print the file. Unfortunately I can't attach the PDF file itself because it contains private information, and I can't find another PDF that exhibits this problem. I even tried generating a new PDF exactly the same way the old one was generated -- with the scan to email PDF function on my scanner -- and the new PDF prints just fine. I tried uploading the PDF directly to the printer with FTP and it prints just fine that way. I enabled CUPS debug mode before attempting to print the file. Attached is the resulting contents of /var/log/cups/error_log. I wish I knew what was going on here but honestly I have no idea. Perhaps you can learn something from the error_log. I hope so. Other files, including other PDFs, do print. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: cups 2.2.10-3 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 Uname: Linux 4.18.0-13-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.10-0ubuntu19 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Sat Jan 26 17:47:49 2019 InstallationDate: Installed on 2019-01-02 (24 days ago) InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3) Lpstat: device for duplex: socket://m551dn.kamens.brookline.ma.us:9100 device for HP_LaserJet_500_color_M551_1637DA_: ipps://m551dn.local:443/ipp/print device for simplex: socket://m551dn.kamens.brookline.ma.us:9100 MachineType: Acer Predator G6-710 Papersize: letter PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/simplex.ppd', '/etc/cups/ppd/HP_LaserJet_500_color_M551_1637DA_.ppd', '/etc/cups/ppd/duplex.ppd'] failed with exit code 2: grep: /etc/cups/ppd/simplex.ppd: Permission denied grep: /etc/cups/ppd/HP_LaserJet_500_color_M551_1637DA_.ppd: Permission denied grep: /etc/cups/ppd/duplex.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.18.0-13-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1 SourcePackage: cups UpgradeStatus: Upgraded to disco on 2019-01-21 (5 days ago) dmi.bios.date: 05/18/2016 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: R01-A4 dmi.board.name: Predator G6-710 dmi.board.vendor: Acer dmi.chassis.type: 3 dmi.chassis.vendor: Acer dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR01-A4:bd05/18/2016:svnAcer:pnPredatorG6-710:pvr:rvnAcer:rnPredatorG6-710:rvr:cvnAcer:ct3:cvr: dmi.product.family: Acer Desktop dmi.product.name: Predator G6-710 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1813432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
