Public bug reported:
Ubuntu 19.04
Processor Intel® Core™ i5-3337U CPU @ 1.80GHz × 4
Gnome 3.32.1
OS: 64-bit
My speakers are recognized by the system however no sound comes out of them.
This happens wither plugging them to my laptop or to my projector which is
connected via HDMI. This is how it used to work with windows 7-
When I perform the sound test, no sound is manifested.
The speakers test does however produce a sound, so it appears that even though
the Jack connection is detected, no sound comes out.
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.0.0-17.18-generic 5.0.8
Uname: Linux 5.0.0-17-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: redcandy 1633 F.... pulseaudio
/dev/snd/pcmC0D0c: redcandy 1633 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Jun 20 23:54:53 2019
InstallationDate: Installed on 2019-06-19 (0 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: redcandy 1633 F.... pulseaudio
/dev/snd/pcmC0D0c: redcandy 1633 F...m pulseaudio
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: No sound at all
Title: [Inspiron 3521, Realtek ALC3221, Black Headphone Out, Front] No sound at
all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/20/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.name: 0010T1
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A08
dmi.modalias:
dmi:bvnDellInc.:bvrA08:bd05/20/2013:svnDellInc.:pnInspiron3521:pvrA08:rvnDellInc.:rn0010T1:rvrA00:cvnDellInc.:ct8:cvrA08:
dmi.product.family: 103C_5335KV
dmi.product.name: Inspiron 3521
dmi.product.sku: Inspiron 3521
dmi.product.version: A08
dmi.sys.vendor: Dell Inc.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug disco
** Attachment added: "Screenshot from 2019-06-21 00-11-02.png"
https://bugs.launchpad.net/bugs/1833624/+attachment/5271935/+files/Screenshot%20from%202019-06-21%2000-11-02.png
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1833624
Title:
[Inspiron 3521, Realtek ALC3221, Black Headphone Out, Front] No sound
at all
Status in alsa-driver package in Ubuntu:
New
Bug description:
Ubuntu 19.04
Processor Intel® Core™ i5-3337U CPU @ 1.80GHz × 4
Gnome 3.32.1
OS: 64-bit
My speakers are recognized by the system however no sound comes out of them.
This happens wither plugging them to my laptop or to my projector which is
connected via HDMI. This is how it used to work with windows 7-
When I perform the sound test, no sound is manifested.
The speakers test does however produce a sound, so it appears that even
though the Jack connection is detected, no sound comes out.
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.0.0-17.18-generic 5.0.8
Uname: Linux 5.0.0-17-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: redcandy 1633 F.... pulseaudio
/dev/snd/pcmC0D0c: redcandy 1633 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Jun 20 23:54:53 2019
InstallationDate: Installed on 2019-06-19 (0 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: redcandy 1633 F.... pulseaudio
/dev/snd/pcmC0D0c: redcandy 1633 F...m pulseaudio
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: No sound at all
Title: [Inspiron 3521, Realtek ALC3221, Black Headphone Out, Front] No sound
at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/20/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.name: 0010T1
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A08
dmi.modalias:
dmi:bvnDellInc.:bvrA08:bd05/20/2013:svnDellInc.:pnInspiron3521:pvrA08:rvnDellInc.:rn0010T1:rvrA00:cvnDellInc.:ct8:cvrA08:
dmi.product.family: 103C_5335KV
dmi.product.name: Inspiron 3521
dmi.product.sku: Inspiron 3521
dmi.product.version: A08
dmi.sys.vendor: Dell Inc.
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