Please also:

1. Reboot

2. Verify sound is NOT working.

3. Run:  journalctl -b0 > journal.txt

4. Attach the file 'journal.txt' here.

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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to pulseaudio in Ubuntu.
https://bugs.launchpad.net/bugs/1853439

Title:
  xubuntu 18.04.3 rt5651 sound problem

Status in pulseaudio package in Ubuntu:
  Incomplete

Bug description:
  no sound !

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: pulseaudio 1:11.1-1ubuntu7.2
  ProcVersionSignature: Ubuntu 5.0.0-36.39~18.04.1-generic 5.0.21
  Uname: Linux 5.0.0-36-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.9
  Architecture: amd64
  AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', 
'/dev/snd/controlC1', '/dev/snd/pcmC1D2p', '/dev/snd/pcmC1D1p', 
'/dev/snd/pcmC1D0p', '/dev/snd/controlC0', '/dev/snd/pcmC0D1p', 
'/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/seq', '/dev/snd/timer'] 
failed with exit code 1:
  CurrentDesktop: XFCE
  Date: Thu Nov 21 13:27:58 2019
  InstallationDate: Installed on 2019-11-20 (0 days ago)
  InstallationMedia: Xubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 
(20190805)
  ProcEnviron:
   LANGUAGE=tr
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=tr_TR.UTF-8
   SHELL=/bin/bash
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No 
PulseAudio daemon running, or not running as session daemon.
  SourcePackage: pulseaudio
  Symptom: audio
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/06/2017
  dmi.bios.version: LC-BI-14-Y116CR210-424-B
  dmi.board.asset.tag: Default string
  dmi.board.name: Cherry Trail CR
  dmi.board.vendor: AMI Corporation
  dmi.board.version: Default string
  dmi.chassis.asset.tag: Default string
  dmi.chassis.type: 10
  dmi.chassis.version: Default string
  dmi.modalias: 
dmi:bvn:bvrLC-BI-14-Y116CR210-424-B:bd12/06/2017:svnI-LifeDigitalTechnologiesLLC:pnZEDAIRTES:pvrDefaultstring:rvnAMICorporation:rnCherryTrailCR:rvrDefaultstring:cvn:ct10:cvrDefaultstring:
  dmi.product.family: Default string
  dmi.product.name: ZED AIR TES
  dmi.product.sku: Default string
  dmi.product.version: Default string
  dmi.sys.vendor: I-Life Digital Technologies LLC

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