The following did the job for me. Remember to change the headset to AD2P
under SOUNDS in Ubuntu on your headset.

---

Ref. from source:

https://askubuntu.com/questions/1139404/sony-noise-cancelling-
headphones-wh-1000xm2-3-and-bluetooth-initial-autoconnec

---

The "ambient noise" you're hearing is a loopback from your computer's
mic coming out through your headphones.

This is apparently due to a bug with A2DP's implementation.

I fixed this in Ubuntu 19.04 by installing Blueman and pairing my
headphones as an Audio Sink rather than a headset:

    Unpair your headphones, if they're currently paired.
    sudo apt install blueman
    Open Blueman, click on "search".
    Select your headphones, right click, select "Setup"
    Make sure they're paired as an Audio Sink rather than a Headset
    Select your headphones as an audio output in your sound settings

If you have Spotify open throughout the process you have to restart it.

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to bluez in Ubuntu.
https://bugs.launchpad.net/bugs/1845046

Title:
  Bluetooth headphones/speaker such as Sony WH-1000XM3 default to low
  quality headset mode and fails to switch to A2DP when selected

Status in PulseAudio:
  Unknown
Status in bluez package in Ubuntu:
  Fix Released
Status in gnome-control-center package in Ubuntu:
  Invalid
Status in pulseaudio package in Ubuntu:
  Invalid

Bug description:
  Whenever I turn on my headphones theyll connect to my computer but im
  able to hear the input audio from my microphone and low quality output
  audio. I have to disconnect the headphones in the bluetooth devices
  and reconnect for it to fix the problem.

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: pulseaudio 1:11.1-1ubuntu7.2
  ProcVersionSignature: Ubuntu 5.0.0-29.31~18.04.1-generic 5.0.21
  Uname: Linux 5.0.0-29-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.9-0ubuntu7.7
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  litleck    1398 F.... pulseaudio
   /dev/snd/controlC0:  litleck    1398 F.... pulseaudio
  CurrentDesktop: ubuntu:GNOME
  Date: Mon Sep 23 17:07:59 2019
  InstallationDate: Installed on 2019-09-22 (0 days ago)
  InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 
(20190805)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: pulseaudio
  Symptom: audio
  Symptom_Card: WH-1000XM3
  Symptom_Type: High background noise, or volume is too low
  Title: [WH-1000XM3, playback] Background noise or low volume
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/12/2019
  dmi.bios.vendor: Alienware
  dmi.bios.version: 1.0.19
  dmi.board.name: 01NYPT
  dmi.board.vendor: Alienware
  dmi.board.version: A00
  dmi.chassis.type: 3
  dmi.chassis.vendor: Alienware
  dmi.chassis.version: Not Specified
  dmi.modalias: 
dmi:bvnAlienware:bvr1.0.19:bd02/12/2019:svnAlienware:pnAlienwareAuroraR5:pvr1.0.19:rvnAlienware:rn01NYPT:rvrA00:cvnAlienware:ct3:cvrNotSpecified:
  dmi.product.family: Alienware
  dmi.product.name: Alienware Aurora R5
  dmi.product.sku: 0729
  dmi.product.version: 1.0.19
  dmi.sys.vendor: Alienware

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