Public bug reported:
Tried with both manufacturer and gutenprint driver:
1. plug an epson stylus photo rx560 via usb
2. add the driver (manufacturer first, retried with gutenprint) autodetected
our gtk ubuntu specific application.
3. Tried to print with multiple apps: the task is queued and then immediately
terminated with success. Nothing is printed.
$ lsmod | grep usb
usb_storage 77824 1 uas
usblp 24576 0
btusb 57344 0
btrtl 24576 1 btusb
btbcm 16384 1 btusb
btintel 24576 1 btusb
bluetooth 581632 31 btrtl,btintel,btbcm,bnep,btusb,rfcomm
usbhid 57344 0
hid 131072 2 usbhid,hid_generic
Logs when adding the printer:
$ tail -f /var/log/syslog
Aug 18 09:36:00 casanier kernel: [ 2570.342143] usb 1-1: new high-speed USB
device number 10 using xhci_hcd
Aug 18 09:36:00 casanier kernel: [ 2570.501144] usb 1-1: New USB device found,
idVendor=04b8, idProduct=0827, bcdDevice= 1.00
Aug 18 09:36:00 casanier kernel: [ 2570.501150] usb 1-1: New USB device
strings: Mfr=1, Product=2, SerialNumber=3
Aug 18 09:36:00 casanier kernel: [ 2570.501154] usb 1-1: Product: USB2.0
MFP(Hi-Speed)
Aug 18 09:36:00 casanier kernel: [ 2570.501157] usb 1-1: Manufacturer: EPSON
Aug 18 09:36:00 casanier kernel: [ 2570.501159] usb 1-1: SerialNumber:
LH1010609180813040
Aug 18 09:36:00 casanier kernel: [ 2570.514421] usblp 1-1:1.1: usblp0: USB
Bidirectional printer dev 10 if 1 alt 0 proto 2 vid 0x04B8 pid 0x0827
Aug 18 09:36:00 casanier kernel: [ 2570.516384] usb-storage 1-1:1.2: USB Mass
Storage device detected
Aug 18 09:36:00 casanier kernel: [ 2570.516676] scsi host5: usb-storage 1-1:1.2
Aug 18 09:36:00 casanier systemd[1]: Started Configure Plugged-In Printer.
Aug 18 09:36:00 casanier udev-configure-printer: add usb-001-010
Aug 18 09:36:00 casanier udev-configure-printer: device devpath is
/devices/pci0000:00/0000:00:14.0/usb1/1-1
Aug 18 09:36:00 casanier udev-configure-printer: Device already handled
Aug 18 09:36:00 casanier systemd[1]: configure-printer@usb-001-010.service:
Main process exited, code=exited, status=1/FAILURE
Aug 18 09:36:00 casanier systemd[1]: configure-printer@usb-001-010.service:
Failed with result 'exit-code'.
Aug 18 09:36:01 casanier kernel: [ 2571.538832] scsi 5:0:0:0: Direct-Access
EPSON Stylus Storage 1.00 PQ: 0 ANSI: 2
Aug 18 09:36:01 casanier kernel: [ 2571.539702] sd 5:0:0:0: Attached scsi
generic sg0 type 0
Aug 18 09:36:01 casanier kernel: [ 2571.545241] sd 5:0:0:0: Power-on or device
reset occurred
Aug 18 09:36:01 casanier kernel: [ 2571.601212] sd 5:0:0:0: [sda] Attached SCSI
removable disk
^C
$ ls -l /dev/usb/lp0
crw-rw---- 1 root lp 180, 0 août 18 09:36 /dev/usb/lp0
$ ls -l /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 août 18 08:53 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 1 août 18 08:53 /dev/bus/usb/001/002
crw-rw-r-- 1 root root 189, 2 août 18 08:53 /dev/bus/usb/001/003
crw-rw-r-- 1 root root 189, 3 août 18 08:53 /dev/bus/usb/001/004
crw-rw---- 1 root plugdev 189, 4 août 18 08:53 /dev/bus/usb/001/005
crw-rw-r-- 1 root root 189, 5 août 18 08:53 /dev/bus/usb/001/006
crw-rw-r--+ 1 root lp 189, 9 août 18 09:36 /dev/bus/usb/001/010
crw-rw-r-- 1 root root 189, 128 août 18 08:53 /dev/bus/usb/002/001
$ sudo usb_printerid /dev/usb/lp0
GET_DEVICE_ID string:
MFG:EPSON;CMD:ESCPL2,BDC,D4,D4PX,ESCPR1;MDL:Stylus Photo
RX560;CLS:PRINTER;DES:EPSON Stylus Photo RX560;
$ lpinfo -v
file cups-brf:/
network socket
network lpd
network http
network beh
network https
network ipp
direct hp
network ipps
direct usb://EPSON/Stylus%20Photo%20RX560?serial=LH1010609180813040&interface=1
direct hpfax
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia zfs zunicode zavl icp zcommon
znvpair
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
CasperMD5CheckResult: skip
CupsErrorLog:
W [18/Aug/2020:09:01:38 +0200] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'Stylus-Photo-RX560-Gray..\' already exists
W [18/Aug/2020:09:01:38 +0200] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'Stylus-Photo-RX560-RGB..\' already exists
CurrentDesktop: ubuntu:GNOME
Date: Tue Aug 18 09:37:40 2020
InstallationDate: Installed on 2020-04-24 (115 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lpstat: device for EPSON-Stylus-Photo-RX560:
usb://EPSON/Stylus%20Photo%20RX560?serial=LH1010609180813040&interface=1
MachineType: Entroware Kratos
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/EPSON-Stylus-Photo-RX560.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/EPSON-Stylus-Photo-RX560.ppd: Permission denied
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=fr_FR.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/BOOT/ubuntu_e2wti1@/vmlinuz-5.4.0-42-generic
root=ZFS=rpool/ROOT/ubuntu_e2wti1 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/13/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.05.02E
dmi.board.asset.tag: Tag 12345
dmi.board.name: Kratos
dmi.board.vendor: Entroware
dmi.board.version: EL04R4
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1.05.02E:bd04/13/2018:svnEntroware:pnKratos:pvrEL04R4:rvnEntroware:rnKratos:rvrEL04R4:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: Kratos
dmi.product.sku: Not Applicable
dmi.product.version: EL04R4
dmi.sys.vendor: Entroware
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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https://bugs.launchpad.net/bugs/1891987
Title:
epson stylus photo rx560 is detected, added, but when printing, task
is ending up immediatelly with success
Status in cups package in Ubuntu:
New
Bug description:
Tried with both manufacturer and gutenprint driver:
1. plug an epson stylus photo rx560 via usb
2. add the driver (manufacturer first, retried with gutenprint) autodetected
our gtk ubuntu specific application.
3. Tried to print with multiple apps: the task is queued and then immediately
terminated with success. Nothing is printed.
$ lsmod | grep usb
usb_storage 77824 1 uas
usblp 24576 0
btusb 57344 0
btrtl 24576 1 btusb
btbcm 16384 1 btusb
btintel 24576 1 btusb
bluetooth 581632 31 btrtl,btintel,btbcm,bnep,btusb,rfcomm
usbhid 57344 0
hid 131072 2 usbhid,hid_generic
Logs when adding the printer:
$ tail -f /var/log/syslog
Aug 18 09:36:00 casanier kernel: [ 2570.342143] usb 1-1: new high-speed USB
device number 10 using xhci_hcd
Aug 18 09:36:00 casanier kernel: [ 2570.501144] usb 1-1: New USB device
found, idVendor=04b8, idProduct=0827, bcdDevice= 1.00
Aug 18 09:36:00 casanier kernel: [ 2570.501150] usb 1-1: New USB device
strings: Mfr=1, Product=2, SerialNumber=3
Aug 18 09:36:00 casanier kernel: [ 2570.501154] usb 1-1: Product: USB2.0
MFP(Hi-Speed)
Aug 18 09:36:00 casanier kernel: [ 2570.501157] usb 1-1: Manufacturer: EPSON
Aug 18 09:36:00 casanier kernel: [ 2570.501159] usb 1-1: SerialNumber:
LH1010609180813040
Aug 18 09:36:00 casanier kernel: [ 2570.514421] usblp 1-1:1.1: usblp0: USB
Bidirectional printer dev 10 if 1 alt 0 proto 2 vid 0x04B8 pid 0x0827
Aug 18 09:36:00 casanier kernel: [ 2570.516384] usb-storage 1-1:1.2: USB Mass
Storage device detected
Aug 18 09:36:00 casanier kernel: [ 2570.516676] scsi host5: usb-storage
1-1:1.2
Aug 18 09:36:00 casanier systemd[1]: Started Configure Plugged-In Printer.
Aug 18 09:36:00 casanier udev-configure-printer: add usb-001-010
Aug 18 09:36:00 casanier udev-configure-printer: device devpath is
/devices/pci0000:00/0000:00:14.0/usb1/1-1
Aug 18 09:36:00 casanier udev-configure-printer: Device already handled
Aug 18 09:36:00 casanier systemd[1]: configure-printer@usb-001-010.service:
Main process exited, code=exited, status=1/FAILURE
Aug 18 09:36:00 casanier systemd[1]: configure-printer@usb-001-010.service:
Failed with result 'exit-code'.
Aug 18 09:36:01 casanier kernel: [ 2571.538832] scsi 5:0:0:0: Direct-Access
EPSON Stylus Storage 1.00 PQ: 0 ANSI: 2
Aug 18 09:36:01 casanier kernel: [ 2571.539702] sd 5:0:0:0: Attached scsi
generic sg0 type 0
Aug 18 09:36:01 casanier kernel: [ 2571.545241] sd 5:0:0:0: Power-on or
device reset occurred
Aug 18 09:36:01 casanier kernel: [ 2571.601212] sd 5:0:0:0: [sda] Attached
SCSI removable disk
^C
$ ls -l /dev/usb/lp0
crw-rw---- 1 root lp 180, 0 août 18 09:36 /dev/usb/lp0
$ ls -l /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 août 18 08:53 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 1 août 18 08:53 /dev/bus/usb/001/002
crw-rw-r-- 1 root root 189, 2 août 18 08:53 /dev/bus/usb/001/003
crw-rw-r-- 1 root root 189, 3 août 18 08:53 /dev/bus/usb/001/004
crw-rw---- 1 root plugdev 189, 4 août 18 08:53 /dev/bus/usb/001/005
crw-rw-r-- 1 root root 189, 5 août 18 08:53 /dev/bus/usb/001/006
crw-rw-r--+ 1 root lp 189, 9 août 18 09:36 /dev/bus/usb/001/010
crw-rw-r-- 1 root root 189, 128 août 18 08:53 /dev/bus/usb/002/001
$ sudo usb_printerid /dev/usb/lp0
GET_DEVICE_ID string:
MFG:EPSON;CMD:ESCPL2,BDC,D4,D4PX,ESCPR1;MDL:Stylus Photo
RX560;CLS:PRINTER;DES:EPSON Stylus Photo RX560;
$ lpinfo -v
file cups-brf:/
network socket
network lpd
network http
network beh
network https
network ipp
direct hp
network ipps
direct
usb://EPSON/Stylus%20Photo%20RX560?serial=LH1010609180813040&interface=1
direct hpfax
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia zfs zunicode zavl icp zcommon
znvpair
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
CasperMD5CheckResult: skip
CupsErrorLog:
W [18/Aug/2020:09:01:38 +0200] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'Stylus-Photo-RX560-Gray..\' already exists
W [18/Aug/2020:09:01:38 +0200] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'Stylus-Photo-RX560-RGB..\' already exists
CurrentDesktop: ubuntu:GNOME
Date: Tue Aug 18 09:37:40 2020
InstallationDate: Installed on 2020-04-24 (115 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lpstat: device for EPSON-Stylus-Photo-RX560:
usb://EPSON/Stylus%20Photo%20RX560?serial=LH1010609180813040&interface=1
MachineType: Entroware Kratos
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/EPSON-Stylus-Photo-RX560.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/EPSON-Stylus-Photo-RX560.ppd: Permission denied
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=fr_FR.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/BOOT/ubuntu_e2wti1@/vmlinuz-5.4.0-42-generic
root=ZFS=rpool/ROOT/ubuntu_e2wti1 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/13/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.05.02E
dmi.board.asset.tag: Tag 12345
dmi.board.name: Kratos
dmi.board.vendor: Entroware
dmi.board.version: EL04R4
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1.05.02E:bd04/13/2018:svnEntroware:pnKratos:pvrEL04R4:rvnEntroware:rnKratos:rvrEL04R4:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: Kratos
dmi.product.sku: Not Applicable
dmi.product.version: EL04R4
dmi.sys.vendor: Entroware
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