Public bug reported:
Since updating to Ubuntu 20.04, I have lots of problems with sound input
and output coming from the wrong device or even a device that is not
turned on. For example, right now in gnome-control-center sound settings
it recognizes three sound output devices - internal speakers, HDMI
output and a wireless headset. The wireless headset is off and the HDMI
has no speakers, but I am using a HDMI->VGA adapter that gives it the
impression that there may be speakers. In gnome-control-center, I have
set the internal audio to be both the input and output devices for
sound. When I click on the button to test audio output, no sound is
produced, but if I have pavucontrol open at the same time, I can see
that it is trying to send the sound output to the wireless speakers
despite the settings in gnome-control-center.
Similarly, if I try to do a video conference, such as skype, sound input
and output are almost always wrong. Right now, if I try skype, it will
only use the headset speaker and microphone, though it will make the
phone ringing sound using the internal speaker. Again, this happens
regardless of what I configure the sound settings to be in the skype
settings panel.
With many other video conferencing applications I have similar problems.
With some, I manage to go into pavucontrol and manually set the
appropriate devices for input and output, but for others I am often
forced to use the headset regardless of whether I want to or not.
I have a number of colleagues that report similar issues when trying to
use video conferencing software with Ubuntu.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-52.57-generic 5.4.65
Uname: Linux 5.4.0-52-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.11
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: dmk 1976 F.... pulseaudio
/dev/snd/controlC1: dmk 1976 F.... pulseaudio
/dev/snd/controlC0: dmk 1976 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 10 12:27:57 2020
InstallationDate: Installed on 2015-08-21 (1907 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Speaker, Internal
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: None of the above
Title: [Latitude E7250, Realtek ALC3235, Speaker, Internal] Playback problem
UpgradeStatus: Upgraded to focal on 2020-06-25 (137 days ago)
dmi.bios.date: 09/01/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 0G9CNK
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvrA07:bd09/01/2015:svnDellInc.:pnLatitudeE7250:pvr:rvnDellInc.:rn0G9CNK:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E7250
dmi.product.sku: 062D
dmi.sys.vendor: Dell Inc.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1903694
Title:
Sound comes out of the wrong place or not at all
Status in alsa-driver package in Ubuntu:
New
Bug description:
Since updating to Ubuntu 20.04, I have lots of problems with sound
input and output coming from the wrong device or even a device that is
not turned on. For example, right now in gnome-control-center sound
settings it recognizes three sound output devices - internal speakers,
HDMI output and a wireless headset. The wireless headset is off and
the HDMI has no speakers, but I am using a HDMI->VGA adapter that
gives it the impression that there may be speakers. In gnome-control-
center, I have set the internal audio to be both the input and output
devices for sound. When I click on the button to test audio output, no
sound is produced, but if I have pavucontrol open at the same time, I
can see that it is trying to send the sound output to the wireless
speakers despite the settings in gnome-control-center.
Similarly, if I try to do a video conference, such as skype, sound
input and output are almost always wrong. Right now, if I try skype,
it will only use the headset speaker and microphone, though it will
make the phone ringing sound using the internal speaker. Again, this
happens regardless of what I configure the sound settings to be in the
skype settings panel.
With many other video conferencing applications I have similar
problems. With some, I manage to go into pavucontrol and manually set
the appropriate devices for input and output, but for others I am
often forced to use the headset regardless of whether I want to or
not.
I have a number of colleagues that report similar issues when trying
to use video conferencing software with Ubuntu.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-52.57-generic 5.4.65
Uname: Linux 5.4.0-52-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.11
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: dmk 1976 F.... pulseaudio
/dev/snd/controlC1: dmk 1976 F.... pulseaudio
/dev/snd/controlC0: dmk 1976 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 10 12:27:57 2020
InstallationDate: Installed on 2015-08-21 (1907 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Speaker, Internal
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: None of the above
Title: [Latitude E7250, Realtek ALC3235, Speaker, Internal] Playback problem
UpgradeStatus: Upgraded to focal on 2020-06-25 (137 days ago)
dmi.bios.date: 09/01/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 0G9CNK
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvrA07:bd09/01/2015:svnDellInc.:pnLatitudeE7250:pvr:rvnDellInc.:rn0G9CNK:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E7250
dmi.product.sku: 062D
dmi.sys.vendor: Dell Inc.
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