** Package changed: ubuntu => xorg (Ubuntu)
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https://bugs.launchpad.net/bugs/1903829
Title:
laptop screen turns off when I connect an external monitor
Status in xorg package in Ubuntu:
New
Bug description:
When I connect the hdmi cable from my monitor the laptop screen starts
to darken this only happens when I connect the external monitor.
when I switch to mirror the external monitor starts flickering and the
laptop monitor turns off completely.
When I switch to join displays, the laptop monitor turns off
completely and the external monitor stays on.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.4.0-53.59-generic 5.4.65
Uname: Linux 5.4.0-53-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.11
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Nov 11 02:50:28 2020
DistUpgraded: 2020-11-11 02:37:02,636 DEBUG Running PostInstallScript:
'./xorg_fix_proprietary.py'
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00 [VGA
controller])
Subsystem: Dell UHD Graphics 620 [1028:0839]
InstallationDate: Installed on 2020-11-11 (0 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: Dell Inc. Latitude 3490
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-53-generic
root=UUID=c86cce5a-02e9-41bc-9097-dd5e168a82d4 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to focal on 2020-11-11 (0 days ago)
dmi.bios.date: 12/23/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.11.0
dmi.board.name: 0Y2FDT
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.11.0:bd12/23/2019:svnDellInc.:pnLatitude3490:pvr:rvnDellInc.:rn0Y2FDT:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude 3490
dmi.product.sku: 0839
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.101-2
version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 20.0.8-0ubuntu1~20.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
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