Public bug reported:
After a recent update, I now have a system that can no longer play audio
(via HDMI), my second monitor (DVI) is no longer being picked up, and
CPU/AGPU usage has lost a lot of performance (OBS is basically unusable
at this point).
Whatever has happened with the recent updates has caused the AMD drivers
(presumably?) to not work correctly - because it is an AMD Ryzen 5 3400g
(with no dedicated graphics card).
1) The release of Ubuntu you are using, via 'lsb_release -rd' or System
-> About Ubuntu
```
$ lsb_release -rd
Description: Ubuntu 20.04.1 LTS
Release: 20.04
```
2) The version of the package you are using, via 'apt-cache policy
pkgname' or by checking in Software Center
Not sure which package would be the cause, however these were the
version that were working prior to the update:
```
libnss-systemd:amd64=245.4-4ubuntu3.3 libudev1:i386=245.4-4ubuntu3.3
libudev1:amd64=245.4-4ubuntu3.3 libudev-dev:amd64=245.4-4ubuntu3.3
udev=245.4-4ubuntu3.3 systemd-timesyncd=245.4-4ubuntu3.3
systemd-sysv=245.4-4ubuntu3.3 libpam-systemd:amd64=245.4-4ubuntu3.3
systemd=245.4-4ubuntu3.3 libsystemd0:amd64=245.4-4ubuntu3.3
libsystemd0:i386=245.4-4ubuntu3.3 libapt-pkg6.0:amd64=2.0.2ubuntu0.2
apt=2.0.2ubuntu0.2 apt-utils=2.0.2ubuntu0.2
ubuntu-release-upgrader-gtk=1:20.04.29 ubuntu-release-upgrader-core=1:20.04.29
update-manager=1:20.04.10.1 update-manager-core=1:20.04.10.1
python3-distupgrade=1:20.04.29 python3-update-manager=1:20.04.10.1
update-notifier=3.192.30.3 update-notifier-common=3.192.30.3
libnetplan0:amd64=0.100-0ubuntu4~20.04.3 netplan.io=0.100-0ubuntu4~20.04.3
mutter-common=3.36.6-1ubuntu0.20.04.2
gir1.2-mutter-6:amd64=3.36.6-1ubuntu0.20.04.2
libmutter-6-0:amd64=3.36.6-1ubuntu0.20.04.2 jq=1.6-1 libjq1:amd64=1.6-1
linux-firmware=1.187.7 linux-generic-hwe-20.04=5.8.0.38.43~20.04.23
linux-image-generic-hwe-20.04=5.8.0.38.43~20.04.23
linux-headers-generic-hwe-20.04=5.8.0.38.43~20.04.23
linux-headers-generic=5.4.0.62.65 linux-libc-dev:amd64=5.4.0-62.70
mutter=3.36.6-1ubuntu0.20.04.2
```
This list was generated with the command:
`awk 'BEGIN{ start="0" } { if($0 ~ /Log started: 2021-01-20/) {
start="1"} if ( start == "1" && $0 ~ /Unpacking.*over/) {gsub(/[\s\t)(
]+/,"",$5); printf("%s=%s ", $2 , $5)}}' /var/log/apt/term.log`
3) What you expected to happen
Sound and video working via HDMI on primary monitor, second monitor
displaying (extended) video via DVI. CPU and AGPU being able to render
via OBS.
4) What happened instead
No sound. No second display. Any CPU or AGPU tasks running slower than
normal.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.8.0-40.45~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-40-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC3: hazrpg 3344 F.... pulseaudio
/dev/snd/controlC2: hazrpg 3344 F.... pulseaudio
/dev/snd/controlC0: hazrpg 3344 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Jan 22 11:51:14 2021
InstallationDate: Installed on 2020-05-22 (244 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
Symptom_Card: Raven/Raven2/Fenghuang HDMI/DP Audio Controller - HD-Audio Generic
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [MS-7C52, ATI R6xx HDMI, Digital Out, HDMI] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/18/2019
dmi.bios.release: 5.14
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2.20
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: A320M-A PRO MAX (MS-7C52)
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: 1.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr2.20:bd09/18/2019:br5.14:svnMicro-StarInternationalCo.,Ltd.:pnMS-7C52:pvr1.0:rvnMicro-StarInternationalCo.,Ltd.:rnA320M-APROMAX(MS-7C52):rvr1.0:cvnMicro-StarInternationalCo.,Ltd.:ct3:cvr1.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7C52
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.
** Affects: amd
Importance: Undecided
Status: New
** Affects: linux-firmware
Importance: Undecided
Status: New
** Affects: mutter
Importance: Undecided
Status: New
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
** Also affects: mutter
Importance: Undecided
Status: New
** Also affects: amd
Importance: Undecided
Status: New
** Also affects: linux-firmware
Importance: Undecided
Status: New
** Summary changed:
- [MS-7C52, ATI R6xx HDMI, Digital Out, HDMI] No sound at all
+ [MS-7C52, ATI R6xx HDMI, Digital Out, HDMI] No sound at all, second display
not working, cpu/agpu performance dropped considerably
--
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1912773
Title:
[MS-7C52, ATI R6xx HDMI, Digital Out, HDMI] No sound at all, second
display not working, cpu/agpu performance dropped considerably
Status in amd:
New
Status in Linux Firmware:
New
Status in Mutter:
New
Status in alsa-driver package in Ubuntu:
New
Bug description:
After a recent update, I now have a system that can no longer play
audio (via HDMI), my second monitor (DVI) is no longer being picked
up, and CPU/AGPU usage has lost a lot of performance (OBS is basically
unusable at this point).
Whatever has happened with the recent updates has caused the AMD
drivers (presumably?) to not work correctly - because it is an AMD
Ryzen 5 3400g (with no dedicated graphics card).
1) The release of Ubuntu you are using, via 'lsb_release -rd' or
System -> About Ubuntu
```
$ lsb_release -rd
Description: Ubuntu 20.04.1 LTS
Release: 20.04
```
2) The version of the package you are using, via 'apt-cache policy
pkgname' or by checking in Software Center
Not sure which package would be the cause, however these were the
version that were working prior to the update:
```
libnss-systemd:amd64=245.4-4ubuntu3.3 libudev1:i386=245.4-4ubuntu3.3
libudev1:amd64=245.4-4ubuntu3.3 libudev-dev:amd64=245.4-4ubuntu3.3
udev=245.4-4ubuntu3.3 systemd-timesyncd=245.4-4ubuntu3.3
systemd-sysv=245.4-4ubuntu3.3 libpam-systemd:amd64=245.4-4ubuntu3.3
systemd=245.4-4ubuntu3.3 libsystemd0:amd64=245.4-4ubuntu3.3
libsystemd0:i386=245.4-4ubuntu3.3 libapt-pkg6.0:amd64=2.0.2ubuntu0.2
apt=2.0.2ubuntu0.2 apt-utils=2.0.2ubuntu0.2
ubuntu-release-upgrader-gtk=1:20.04.29 ubuntu-release-upgrader-core=1:20.04.29
update-manager=1:20.04.10.1 update-manager-core=1:20.04.10.1
python3-distupgrade=1:20.04.29 python3-update-manager=1:20.04.10.1
update-notifier=3.192.30.3 update-notifier-common=3.192.30.3
libnetplan0:amd64=0.100-0ubuntu4~20.04.3 netplan.io=0.100-0ubuntu4~20.04.3
mutter-common=3.36.6-1ubuntu0.20.04.2
gir1.2-mutter-6:amd64=3.36.6-1ubuntu0.20.04.2
libmutter-6-0:amd64=3.36.6-1ubuntu0.20.04.2 jq=1.6-1 libjq1:amd64=1.6-1
linux-firmware=1.187.7 linux-generic-hwe-20.04=5.8.0.38.43~20.04.23
linux-image-generic-hwe-20.04=5.8.0.38.43~20.04.23
linux-headers-generic-hwe-20.04=5.8.0.38.43~20.04.23
linux-headers-generic=5.4.0.62.65 linux-libc-dev:amd64=5.4.0-62.70
mutter=3.36.6-1ubuntu0.20.04.2
```
This list was generated with the command:
`awk 'BEGIN{ start="0" } { if($0 ~ /Log started: 2021-01-20/) {
start="1"} if ( start == "1" && $0 ~ /Unpacking.*over/) {gsub(/[\s\t)(
]+/,"",$5); printf("%s=%s ", $2 , $5)}}' /var/log/apt/term.log`
3) What you expected to happen
Sound and video working via HDMI on primary monitor, second monitor
displaying (extended) video via DVI. CPU and AGPU being able to render
via OBS.
4) What happened instead
No sound. No second display. Any CPU or AGPU tasks running slower than
normal.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.8.0-40.45~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-40-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC3: hazrpg 3344 F.... pulseaudio
/dev/snd/controlC2: hazrpg 3344 F.... pulseaudio
/dev/snd/controlC0: hazrpg 3344 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Jan 22 11:51:14 2021
InstallationDate: Installed on 2020-05-22 (244 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
Symptom_Card: Raven/Raven2/Fenghuang HDMI/DP Audio Controller - HD-Audio
Generic
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [MS-7C52, ATI R6xx HDMI, Digital Out, HDMI] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/18/2019
dmi.bios.release: 5.14
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2.20
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: A320M-A PRO MAX (MS-7C52)
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: 1.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr2.20:bd09/18/2019:br5.14:svnMicro-StarInternationalCo.,Ltd.:pnMS-7C52:pvr1.0:rvnMicro-StarInternationalCo.,Ltd.:rnA320M-APROMAX(MS-7C52):rvr1.0:cvnMicro-StarInternationalCo.,Ltd.:ct3:cvr1.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7C52
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.
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