Public bug reported:
I printed yesterday.
I updated Ubuntu 20.04.3 this morning.
The system now does not detect the HP LaserJet P2055dn to which it has
been connected for years.
The output of the command "apt-cache policy cups" is:
cups:
Installed: 2.3.1-9ubuntu1.1
Candidate: 2.3.1-9ubuntu1.1
Version table:
*** 2.3.1-9ubuntu1.1 500
500 http://archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages
500 http://archive.ubuntu.com/ubuntu focal-security/main amd64 Packages
100 /var/lib/dpkg/status
2.3.1-9ubuntu1 500
500 http://archive.ubuntu.com/ubuntu focal/main amd64 Packages
What I expected to happen was to print a document. Then, for the system to
recognize the printer when I tried to reinstall it.
What happened instead was that printing failed. Settings > Printers >
Additional Printer Settings vomited an error message saying that the
printer may not be connected. The print job hung on "Processing" for
5-10 minutes before I terminated it. I deleted the printer on the
system and the system would / could not detect the device. No obvious
means exists to install a printer driver for a specified printer, which
is an astonishing design failure for the platform.
I have rebooted the system and the printer multiple times throughout
this process. I also attempted to update the system but no updates are
available. All the wiring and power is as before.
The system recognizes any number of other USB devices connected to it,
including scanners, etc., that are freshly powered on. Power cycling
the HP printer has no effect on lsusb output.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.4.0-99.112-generic 5.4.162
Uname: Linux 5.4.0-99-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
CasperMD5CheckResult: pass
CupsErrorLog:
E [11/Feb/2022:00:00:13 -0800] Unable to open listen socket for address
[v1.::1]:631 - Address family not supported by protocol.
E [11/Feb/2022:00:10:42 -0800] [Client 27] Returning HTTP Forbidden for
CUPS-Add-Modify-Printer (ipp://localhost/printers/HP-LaserJet-P2055dn) from
localhost
E [11/Feb/2022:00:17:48 -0800] [Client 1329757] Returning IPP
client-error-document-format-not-supported for Print-Job
(ipp://localhost:631/printers/CUPS-BRF-Printer) from localhost.
CurrentDesktop: ubuntu:GNOME
CurrentDmesg: Error: command ['dmesg'] failed with exit code 1: dmesg: read
kernel buffer failed: Operation not permitted
Date: Fri Feb 11 00:44:52 2022
InstallationDate: Installed on 2020-08-20 (539 days ago)
InstallationMedia: Ubuntu-Server 20.04.1 LTS "Focal Fossa" - Release amd64
(20200731)
KernLog:
Lpstat: device for CUPS-BRF-Printer: cups-brf:/
MachineType: System manufacturer System Product Name
Papersize: letter
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/CUPS-BRF-Printer.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/CUPS-BRF-Printer.ppd: Permission denied
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-99-generic
root=UUID=94757e46-a814-4c27-b3a5-4ff139bd211d ro ipv6.disable=1 nomodeset
ipv6.disable=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/19/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1602
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P9X79-E WS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1602:bd02/19/2014:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP9X79-EWS:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal third-party-packages uec-images
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1960601
Title:
Ubuntu 20.04 stopped detecting HP LaserJet P2055dn after this
morning's update
Status in cups package in Ubuntu:
New
Bug description:
I printed yesterday.
I updated Ubuntu 20.04.3 this morning.
The system now does not detect the HP LaserJet P2055dn to which it has
been connected for years.
The output of the command "apt-cache policy cups" is:
cups:
Installed: 2.3.1-9ubuntu1.1
Candidate: 2.3.1-9ubuntu1.1
Version table:
*** 2.3.1-9ubuntu1.1 500
500 http://archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages
500 http://archive.ubuntu.com/ubuntu focal-security/main amd64
Packages
100 /var/lib/dpkg/status
2.3.1-9ubuntu1 500
500 http://archive.ubuntu.com/ubuntu focal/main amd64 Packages
What I expected to happen was to print a document. Then, for the system to
recognize the printer when I tried to reinstall it.
What happened instead was that printing failed. Settings > Printers >
Additional Printer Settings vomited an error message saying that the
printer may not be connected. The print job hung on "Processing" for
5-10 minutes before I terminated it. I deleted the printer on the
system and the system would / could not detect the device. No obvious
means exists to install a printer driver for a specified printer,
which is an astonishing design failure for the platform.
I have rebooted the system and the printer multiple times throughout
this process. I also attempted to update the system but no updates
are available. All the wiring and power is as before.
The system recognizes any number of other USB devices connected to it,
including scanners, etc., that are freshly powered on. Power cycling
the HP printer has no effect on lsusb output.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.4.0-99.112-generic 5.4.162
Uname: Linux 5.4.0-99-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
CasperMD5CheckResult: pass
CupsErrorLog:
E [11/Feb/2022:00:00:13 -0800] Unable to open listen socket for address
[v1.::1]:631 - Address family not supported by protocol.
E [11/Feb/2022:00:10:42 -0800] [Client 27] Returning HTTP Forbidden for
CUPS-Add-Modify-Printer (ipp://localhost/printers/HP-LaserJet-P2055dn) from
localhost
E [11/Feb/2022:00:17:48 -0800] [Client 1329757] Returning IPP
client-error-document-format-not-supported for Print-Job
(ipp://localhost:631/printers/CUPS-BRF-Printer) from localhost.
CurrentDesktop: ubuntu:GNOME
CurrentDmesg: Error: command ['dmesg'] failed with exit code 1: dmesg: read
kernel buffer failed: Operation not permitted
Date: Fri Feb 11 00:44:52 2022
InstallationDate: Installed on 2020-08-20 (539 days ago)
InstallationMedia: Ubuntu-Server 20.04.1 LTS "Focal Fossa" - Release amd64
(20200731)
KernLog:
Lpstat: device for CUPS-BRF-Printer: cups-brf:/
MachineType: System manufacturer System Product Name
Papersize: letter
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/CUPS-BRF-Printer.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/CUPS-BRF-Printer.ppd: Permission denied
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-99-generic
root=UUID=94757e46-a814-4c27-b3a5-4ff139bd211d ro ipv6.disable=1 nomodeset
ipv6.disable=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/19/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1602
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P9X79-E WS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1602:bd02/19/2014:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP9X79-EWS:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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