Thank you for your bug report. Could you do
$ journalctl -f
then trigger the bug and see if any error is printed in the journal log?
** Changed in: gnome-online-accounts (Ubuntu)
Importance: Undecided => Low
** Changed in: gnome-online-accounts (Ubuntu)
Status: Confirmed => Incomplete
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to gnome-online-accounts in
Ubuntu.
https://bugs.launchpad.net/bugs/2018656
Title:
login process frozen in between username and password
Status in gnome-online-accounts package in Ubuntu:
Incomplete
Bug description:
---- MY SYSTEM ----
No LSB modules are available.
Description: Ubuntu 23.04
Release: 23.04
gnome-online-accounts:
Installed: 3.48.0-1
Candidate: 3.48.0-1
Version table:
*** 3.48.0-1 500
500 http://us.archive.ubuntu.com/ubuntu lunar/main amd64 Packages
100 /var/lib/dpkg/status
I have tested this on my desktop running 23.04 on Intel I-9, and the second
desktop running the same (23.04) but on Intel I-7, and both of them show the
same problem.
-----PROBLEM-------
When I entered my email address in my Google account, I could provide
my email address, and after I clicked on the following form to enter
my password. The form was able to pick up my email address and moved
to the following form for password entry; it just froze in between.
Sometimes, the password form could pick up the first keyboard
character but never go past 2nd character. Sometimes, it just froze
without being able to pick up the first keyboard character.
Then a bit later, the whole box of gnome-online-accounts blacks out.
Closing with X didn't work, so I had to xkill the app.
-----TYPICAL BEHAVIOR-------
Usually, on 22.04, I never had a problem adding online accounts,
particularly for Google accounts. The first form asked for my email
address, and quickly moved on to the following form asking for a
password. Once the password is accepted, it will move on to the next
form requesting my authorization for GNOME to connect to my account on
Google before adding it to my Ubuntu system (I'd see the drive folder
on the bar on Nautilus).
ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: gnome-online-accounts 3.48.0-1
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
Uname: Linux 6.2.0-20-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat May 6 13:51:07 2023
InstallationDate: Installed on 2023-05-04 (2 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
ProcEnviron:
LANG=en_US.UTF-8
LANGUAGE=en_US
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
SourcePackage: gnome-online-accounts
UpgradeStatus: No upgrade log present (probably fresh install)
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