** Changed in: alsa-driver (Ubuntu)
     Assignee: (unassigned) => Chris Chiu (mschiu77)

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https://bugs.launchpad.net/bugs/1898483

Title:
  [Inspiron 7591, Realtek ALC3254, Speaker, Internal] No sound at all
  despite the sound bars moving fine and device detected

Status in alsa-driver package in Ubuntu:
  Confirmed

Bug description:
  The volume bars in sound settings react to what sound is played
  correctly but I can't hear any sounds

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 5.4.0-49.53-generic 5.4.65
  Uname: Linux 5.4.0-49-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.9
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  paramvir   1924 F.... pulseaudio
   /dev/snd/pcmC0D0p:   paramvir   1924 F...m pulseaudio
   /dev/snd/pcmC0D6c:   paramvir   1924 F...m pulseaudio
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Mon Oct  5 02:22:25 2020
  InstallationDate: Installed on 2020-04-26 (161 days ago)
  InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 
(20200203.1)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
  Symptom_Card: Cannon Lake PCH cAVS - sof-hda-dsp
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  paramvir   1924 F.... pulseaudio
   /dev/snd/pcmC0D0p:   paramvir   1924 F...m pulseaudio
   /dev/snd/pcmC0D6c:   paramvir   1924 F...m pulseaudio
  Symptom_Jack: Speaker, Internal
  Symptom_Type: No sound at all
  Title: [Inspiron 7591, Realtek ALC3254, Speaker, Internal] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/22/2019
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.3.0
  dmi.board.name: 0K1VDX
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr1.3.0:bd07/22/2019:svnDellInc.:pnInspiron7591:pvr:rvnDellInc.:rn0K1VDX:rvrA00:cvnDellInc.:ct10:cvr:
  dmi.product.family: Inspiron
  dmi.product.name: Inspiron 7591
  dmi.product.sku: 0923
  dmi.sys.vendor: Dell Inc.
  mtime.conffile..etc.modprobe.d.alsa-base.conf: 2020-10-04T03:10:08.906233

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