andyg wrote: > We obviously want to avoid that tech support call where someone loses an > entire drive full of their only copy of > music...
I can see that having a really angry customer on the phone.... with no way out. I assume that a few tech support calls cost as much as the markup on the units, so that has to be avoided. Keeping that 1-800 number is really expensive. -- Pat Farrell http://www.pfarrell.com/ _______________________________________________ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
