Bosconermal wrote: 
> I have a SB Touch that connects to a QNAP TS-412 NAS through one of two
> LMSes. I have one LMS on the NAS that is very iffy as of late and
> another one on a Mac laptop, which is a little less iffy, but not good.
> Both LMSes are the latest version of 7.7 and I control the player
> through a iPad 2 using iPeng or Logitech's own app and it plays through
> a fairly hefty sound system. The NAS has probably a couple of terabytes
> of music on it.
> 
> The player is on all the time, but most of the time when I want to
> access it neither app can find the player. It doesn't matter whether
> which of the LMSes I'm using. Sometimes I can control it directly on the
> player and fuss around a while to get it going-- changing libraries,
> disconnecting and reconnecting and just fiddling. It takes a good 20
> minutes if I'm lucky, then I'm usually good to go with the iPad...
> except that it occasionally loses the connection to the player and then
> it comes back.
> 
> I've tried connecting the player via the Ethernet using a power line
> adapter and through an 801.n wireless network using an Apple Airport
> Xtreme where the router is no more than 10 feet away. Sometimes one way
> works better than the other, but not consistently.
> 
> iPeng just kind of hangs during all the fussing then tells me that "your
> player cannot be found" or switches to the iPad itself; the Logitech
> controller app does give me some error about network connectivity that
> might be due to congestion, etc. 
> 
> It worked flawlessly until I got the NAS but I can't see why that should
> make a difference. I should still be able see the player, shouldn't I? 
> 
> Any suggestions?

First a little more information, it sounds like you have a router in
this system, what is it? Are all the devices set for DHCP or do you have
static addresses? What does your network look like, information like,
DSL modem or cable modem etc, router: does it handle wifi as well as
ethernet on the lan side? Are the mac and NAS connected directly to the
router or are there switches etc in between? 

The SB device discovery protocol (how servers find players etc) uses UDP
broadcast messages so you need to make sure you don't have any firewalls
that block UDP in either the router or the computers (NAS, Mac). This
can frequently be a problem. If you have the any part of the system
connected wirelessly you might also have a separate firewall on the
wireless side that could be causing the problem. (some routers have
separate firewall entries for the wireless port)

Another problem that I have seen is DHCP issues. In most systems the
DHCP server (usually in the router) assigns address with a certain
timeout, anywhere from a few minutes to a couple days, the device and
the DHCP server are supposed to renegotiate this when the time is
running out, but sometimes this doesn't happen and the device is left
with an expired address, this can cause the "it worked fine at first but
in the morning it wasn't there"  syndrome.

A couple things you can try: first just for testing purposes, hook
everything up with cables, no wifi, you might have to move the Touch
near the router for the test or run a long cable down the hall. Make
sure both the NAS and mac are connected with wires. See how this works.
Try this with just one server running, try just the mac, then try just
the NAS.

Try rebooting everything in the network, router, switches, modems etc.
See if this makes any difference. If you have a router that has been on
for months you can find that they slowly start degrading, particularly
the DHCP servers and a reboot does them a lot of good. 

Hopefully this can help pinpoint where the problem might be. Then we can
start tackling what to do about it.

John S.


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