On Nov 16, 2007, at 3:59 PM, Malcolm J Harwood <[EMAIL PROTECTED]
>
>
> That's actually something frequently requested at work (as currently
> removing
> yourself from the cc list means you get added to the "people who've
> changed
> this ticket" list and continue to get the email anyway). So being
> able to
> reliably set notification on a per-ticket basis would be great. :-)
>
Alternately I would like to turn that feature off and only send email
to the person who made the edit instead of all people who edited it.
Is this possible and I just missed something?
>> I guess in your particular case, a co-owner field could be
>> interesting
>> (but maybe overkill) as well?
>
> Also something we've had requested - multiple owners for the same
> ticket (so
> that the ticket shows up in reports that are restricted by $USER).
> Abusing
> the cc field doesn't give us that part.
>
>
From a software/IT audit perspective this troubles me. I want there
to be one responsible party at all times. We use special users to
represent departments where work has not been assigned to an
individual yet.
Thoughts?
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