Hi there, I used to managed ticket modifcations by using the rss feed. So to react on a modification of a ticket it was obvious to open the web interface to do so. Since some days I have enabled a dedicated mailing list for ticket modifications. And then some of my users stopped opening the web interface and simply used the "reply" button on their mail reader in order to add a comment to a ticket but obviously it did not work. So I am wondering if there is a script somewhere I could use to handle those mails which would take a raw mail and add it as a comment to an existing ticket?
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