We have an application that collects information from our users and has an internal (fairly brain-damaged) ticketing system. The application is a collection of perl CGI scripts. I'd like to alter that application so that it submits the tickets into Trac. For a number of reasons, I'd rather that the end users weren't in Trac -- we have enough information to fill out the ticket and do an initial assignment. I've found one mechanism, which is an e-mail gateway (http://trac.edgewall.org/browser/trunk/contrib/emailfilter.py?rev=lates t <http://trac.edgewall.org/browser/trunk/contrib/emailfilter.py?rev=lates t> ). We looked at the idea of just filling out the Post fields, but there's the issue of the session ID. I'm still pretty early on with the learning curve here (my two instances mentioned in my earlier note are both about a week into production usage). I've done some searching, but haven't really found what I'd consider a good idea. Suggestions? Thanks.
============================================================ Bruce E. Wilson ([EMAIL PROTECTED]) Environmental Sciences Division Oak Ridge National Laboratory --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to trac-users@googlegroups.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
