Since upgrading to 0.11, I noticed that with the drop-down assignment
box, there used to be a location with no user at all, but now it is
gone. In our environment, we used that as a way to signify tickets
available for people to pick up.

We could assign the tickets instead to someone who could "farm" them
out, but then you can't tell easily between tickets assigned to the
person for them to work on, and tickets assigned to them to give away.

I'm still using the standard Workflow. Maybe I need to modify this to
use an actual ticket Workflow instead of the more "unofficial"
convention?

Jason

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