Thanks - that's a really useful list of plugins. If I can get autocomplete-users working with ldap integration I'll be a happy man!
On Wed, Jan 5, 2011 at 2:05 AM, Flatfender <flatfen...@gmail.com> wrote: > On Tue, Jan 4, 2011 at 5:45 AM, Dan North <d...@dannorth.net> wrote: > > Hi folks. > > As the subject says, I'm looking at using Trac as a helpdesk tool and I > > wondered if anyone else was using it in this way? Have you tried it and > > abandoned it, or better yet tried it and found it does everything you > need? > > I searched the list archives for "helpdesk" and "help desk" and only > found > > only a handful of threads, from 2009 and earlier. Google doesn't turn up > > much either. > > Does this seem like a sensible use of Trac or should I be considering > > something else entirely to manage helpdesk ticket lifecycle? > > Thanks, > > Dan > > I used it at a past company and liked it. The inability to merge > tickets is a problem, but not insurmountable. I'm getting ready to > hopefully replace RT at my current company with Trac. Here is a list > of plugins I used at my last company, this was some time ago, so not > all these may be needed or useful given the latest version of trac. > We used private wiki portion to have public and private parts of the > wiki which was really useful. So we could use the wiki to document to > user so sometimes they didn't need to put a ticket in, b/c the wiki > could answer their question. If you needs are simple it should work > quite well. Adding and tweaking fields will be of value to you. > > AutocompleteUsers-0.4.1-py2.5.egg > BatchModify-0.2.0-py2.4.egg > BatchModify-0.2.0-py2.5.egg > BlackMagicTicketTweaks-0.1-py2.5.egg > BreadCrumbsNavPlugin-0.1-py2.4.egg > NavAdd-0.1-py2.5.egg > NoteBox-0.1.dev-py2.5.egg > PrivateWikis-1.0.0-py2.5.egg > TicketBox.py > TicketCharts.py > TicketValidator-0.1-py2.5.egg > TracAccountManager-0.2.1dev-py2.5.egg > TracAddHeadersPlugin-0.1-py2.5.egg > TracAdvParseArgsPlugin-0.1.-py2.5.egg > TracAuthRequired-0.3.1-py2.5.egg > TracDateField-1.0.1-py2.5.egg > TracHTTPAuth-1.1-py2.5.egg > TracNav-3.92-py2.5.egg > TracNewsFlash-1.0.1-py2.5.egg > TracNoAnonymous-2.0-py2.4.egg > TracPrivateTickets-2.0.2-py2.5.egg > TracUserManagerPlugin-0.3-py2.5.egg > TracWysiwyg-0.2-py2.5.egg > Tracticketstats-1.0-py2.4.egg > openFlashChart.py > openFlashChart_elements.py > openFlashChart_varieties.py > ticket_clone.py.bak > > Sorry for not having a better list, I only got a plugins directory > listing after I left. You should be able to find them on on track > hacks though. > > Matt P. > > -- > You received this message because you are subscribed to the Google Groups > "Trac Users" group. > To post to this group, send email to trac-us...@googlegroups.com. > To unsubscribe from this group, send email to > trac-users+unsubscr...@googlegroups.com<trac-users%2bunsubscr...@googlegroups.com> > . > For more options, visit this group at > http://groups.google.com/group/trac-users?hl=en. > > -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to trac-us...@googlegroups.com. To unsubscribe from this group, send email to trac-users+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/trac-users?hl=en.
