5. When I add a new ticket I see only the next state, I need to choose from 3 states: suppose I open a new ticket, I need a way that the user will choose from 3 state: (assign, resolve, or close)
On Monday, December 9, 2013 11:30:13 AM UTC+2, cris croslobski wrote: > Hi Mark, > > Thank you. > > > I am using trac on windows to examine the tool, Trac 1.0. > > 1. In the other bug tracking tool we in, I have 3 tabs, in each tab I have > 4 fields: > Tab1: priority, product, owner_t, submitter > Tab2: result, result_owner, test result, bypass > Tab3 : bug, type, owner_b, computer > I need a way to add a new ticket, the user will choose the right tab and > will write the values, in the ticket. > > 2. Let take the basic cenario > > I don't know how can I configure these line to go back from resolve to > open. > > resolve_accepted = open,assigned,accepted -> closed > resolve_accepted.name = resolve > resolve_accepted.permissions = TICKET_MODIFY > resolve_accepted.operations = set_resolution > 3. How can I add a new plugin? > > 4.For the external I look for a api from perl only. > > Thank you > > > On Monday, December 9, 2013 9:41:58 AM UTC+2, Cooke, Mark wrote: > >> > -----Original Message----- >> > From: trac-...@googlegroups.com On Behalf Of cris croslobski >> > Sent: 08 December 2013 10:37 >> > >> > HI, >> > >> > I am a new user in this bug tracking tool. >> >> Welcome! >> >> > I have some questions, can you please help me? >> > >> > 1. How can I customize tab with specific fields which I need >> > to define in each tab? >> >> I am not certain of what you want, here. Which "tab"? Do you mean on >> the ticket view? You can define "custom fields", either through the >> trac.ini or via plugin(s): >> >> http://trac.edgewall.org/wiki/TracTicketsCustomFields >> >> Also: some of the existing fields can be hidden (if you do not want them) >> by removing all the pre-configured values via the Admin tab. >> >> > 2 .How can I use actions? I read the guide but I don't know >> > how to go back to predefined action >> > for example: I need 4 actions: submit, assign, resolve, close >> > submit will change into assign, assign change to resolve, >> > from resolve I need to go back to assign, and from close into >> > resolve again. >> >> Read the workflow page:- http://trac.edgewall.org/wiki/TracWorkflow >> >> Then try to build your own workflow ini and run it through the online >> graphical visualiser (linked just above the "Adding optional Testing with >> Workflow" section). If you are still struggling, post a more specific >> question with what you already tried... >> >> > 3. How can I use mandatories of the fields? >> >> ...you mean "not let people submit a ticket if specific fields have not >> been completed"? Not sure but I believe there are plugins that can help >> with that. Have you searched trac-hacks? >> >> http://trac-hacks.org/ >> >> > 4. How can I update the data from external API script I >> > preferred perl? >> >> There is a plugin that exposes an API:- >> >> http://trac-hacks.org/wiki/XmlRpcPlugin<http://www.google.com/url?q=http%3A%2F%2Ftrac-hacks.org%2Fwiki%2FXmlRpcPlugin&sa=D&sntz=1&usg=AFQjCNFk7GA4m07HDt6Ws6-6T3tw8hEyhw> >> >> >> > 5. I see in the issue tracking only modify action, How can I >> > choose the one I want? >> >> ...the available options depend on transitions defined in the workflow >> from the current state, combined with the associated permissions. Read the >> workflow page again. >> >> > 6. How can I use dependency of fileds, for example, when I >> > will change the priority to major then field owner_name will >> > change to (predefined user)? >> >> Not in "vanilla" trac but there may be a plugin for that. >> >> > Thank you for advance. >> >> I hope that helps you get started. The workflow stuff is not too hard to >> understand it (I managed it so it must be easy) once you have read it a few >> times and put stuff through the visualiser. Otherwise, please try to be a >> bit more descriptive in your questions, for example you have not told us >> what platform you are on, which version of trac you have installed or that >> most of your questions seem to relate only to the ticket page (unless I >> guess wrong) but there is quite a bit more to trac than tickets (wiki, >> source integration, misc plugins etc). >> >> Good luck! >> >> ~ Mark C >> > -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
