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On 05.02.2015 16:46, Bj Fennell wrote:
> I wanted to restrict *Tuser* to only the tickets he/she reported, owned,
> or was cc'ed on.  However for *Tuser2* I wanted him/her to see any and
> all tickets without making *Tuser2 *an admin.  I have *Tuser *with
> *TICKET_VIEW_SELF *permission while *Tuser2* has *TICKET_VIEW_GROUP*
> permission.

> I believe I also have both *Tuser* and *Tuser2 *in a group
> called *EntireContract*.  This should enable *Tuser2* to see any ticket
> that *Tuser *has reported , owned, or been cc'ed on, and yet when I
> create test tickets as *Tuser*, and log back in as *Tuser2 *I can't see
> any of those tickets.

Not sure about this, but ultimately I believe it doesn't matter, for
Tuser2. If you gave just TICKET_VIEW to Tuser2 he/she could see any
ticket, that is pretty standard requirement and what you required too
for that user. As long as there are not more requirements than what you
told before, I see no reason for creating that EntireContract group and
using TICKET_VIEW_GROUP at all.

> As an admin I can see all the tickets created by
> *Tuser*.  When I login as *Tuser*, I see the tickets I am supposed to,
> and those that are restricted are invisible to me.

Fine, but restricted by what means? If you mean 'neither created nor
owned nor cc', well. Otherwise you should explain a bit more.

> But the *Tuser2
> *profile doesn't seem to be able to see anything reported, owned, or
> cc'ed by *Tuser*

Should be resolved by granting TICKET_VIEW to Tuser2 as stated above. If
not, respond with more details, please.

Steffen Hoffmann
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