> You can also try Western Digital's diagnostic utilities. Depending > on your warranty status, they may replace it for you! This may, > however, require you to attach your drive to a machine running that > other OS. > > http://support.wdc.com/download/#diagutils
regarding this issue, here's a snippet of a discussion i recently had with WD support: Discussion Thread --------------------------------------------------------------- Response (Jason N.) - 10/13/2003 10:25 AM You do not need to test the drive to replace it. If you would like a Data Lifeguard Tools disk, please call us at 800-275-4932. Customer (jason tower) - 10/10/2003 10:22 AM so let me make sure i understand this...the only way i can verify that a disk is failed before submitting a RMA is to either 1. somehow conjure up a windows PC (i run a linux consulting business and do not have windows PCs or software available) or 2. pay you additional money to test your product. i'm sorry, but i do not find either of these options acceptable. all i require is a 1.4MB floppy image containing the diagnostic utilities, this is something that western digital should be able to provide on their download page. if you are unable to assist me with obtaining this floppy image, please escalate this call to someone who can. Response (Jason N.) - 10/10/2003 09:55 AM You can create the bootable floppy from another system running Windows, or you can purchase a copy of the software for $7.95 by calling us at 800-275-4932. Customer (jason tower) - 10/10/2003 09:48 AM i have a suspected bad 2000JB disk that i would like to test before submitting a RMA. i have no windows PCs (only linux) so .exe files are useless to me. how can i create a boot floppy? -- TriLUG mailing list : http://www.trilug.org/mailman/listinfo/trilug TriLUG Organizational FAQ : http://trilug.org/faq/ TriLUG Member Services FAQ : http://members.trilug.org/services_faq/ TriLUG PGP Keyring : http://trilug.org/~chrish/trilug.asc
