Dave,
When you purchade a pieces like that, thats what you get.
I do, and have had the same responce, because it is an assumed risk
Sorry, I just dont fundamentally agree with you.
Chip
Dave Sorenson wrote:
I'm posting this for 2 reasons 1: caveat emptor to the rest of Tri-Lug'ers and 2: I know some of those at Intrex reads this list so you'll know why I'll choose to go 5 miles out of my way to not shop at any of your stores ever again.
Well, I didn't believe it when I heard about other peoples bad experiences, but Intrex just lost me forever as a customer. I buy a memory card reader from the Wake Forest store, get it home hooked up and working. A few minutes later it stops working. I remove it from the boxen and find it fried a resistor. I take it back and explain what happened and Mark tells me they can't take it back because it has "physical damage" (the fried resistor) they say my only option is to try to get help from the vendor. Note: vendor is a small New York based outfit. We are talking $19.95 here.. It's going to cost me more to ship certified insured as required by the manufacturer than the thing was to buy..
I'm EXTREMELY disappointed in Intrex, They COULD have stepped up and replaced the defective unit. In fact, I was ready to spend MORE money to replace the defective reader with one that was $10 more. Now Intrex will not see that $10, nor will see any additional patronage from me ever. They CHOOSE not to help the customer, this customer now chooses not to shop at Intrex. With "customer service like this, it's no wonder that stores like Intrex find it harder and harder to compete against Best Buy, Tiger Direct, Circuit City Et. All.. From now on I'll pay a little more not to have this kind of hassle.
Dave S
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