I've done a google search and found an article where someone else ran
into the same problem.
http://www.tawbaware.com/forum2/viewtopic.php?t=3099&sid=72808acb5733d29bdf4ca08f4c3c0cd1
The user ran the tiff through something called "tiffcp" (no idea what
that is) to get the file size under 2 GB and photoshop would open it
then. So it appears to be a hard file size limit of 2 GB.
A document at http://www.adobe.com/support/techdocs/331939.html
addresses this problem and says that the 9.0.1 update fixes the problem
but that's what your client has! Have them double check the version and
if it is 9.0.1, maybe reinstall the patch, then they should call Adobe
for support.
Sorry I'm not of more help.
glenn
Brian McCullough wrote:
I know that this is slightly off topic here, but I also know that we
have a very eclectic group who have experience in a LOT of different
areas.
I have a client who is having issues with Photoshop CS2 ( version 9.0.1
). They are trying to open TIFF images in Photoshop. If those images
are less than 2G in size, no problem. If larger, no open! Since the
maximum size of a TIFF is, by definition, 4G, it shouldn't be that,
especially since other tools, particularly the one that is creating
these pictures, can open all of these files easily ( well, not quite
easily, since these are BIG pictures, but they open ).
Any thoughts? Configuration changes, patches, where to kick it?
Thanks in advance ( darn I've forgotten how to write that correctly! )
Brian
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