Yes, that is perfectly true. However it can be very hard to convince people to use a different program. I've had that issue myself. Things like "come on, no one will switch to your Pidgin/Gimp/insert-a-program, everyone is using [insert-proprietary-solution] and you have to as well" or "Ekiga/whatever-program sucks!" are very common reasons for not wanting to switch. If you start explaining that Skype or ICQ can be spyed on easily you'll often hear "they can spy on you when you use any kind of software if they want to".

Often people don't understand what's wrong with non-free software and will not listen to any arguments, as they are fully convinced it is of no importance to know or care about such things.

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