Hi, I wrote a Support application with Turbine 2.3.1. It is ideal for a small software company to manage the interface to their customers. The problem I have is I am snowed under with work and not getting a chance to debug it and finish it off. So if anyone is interested in such an application then maybe they can debug it for me and have use of it also. Contact me 'david_wynter ATT yahoo dott com' if you are interested.
Here are the features it has: Manage Product being supported - versioning Manage User of the system - customers and support person and administrator Support Request - history of interactions and time outstanding Manage knoweldge base by Product - Added by support people for Product by version, Customer have view restricted by the products they hold licences for Manage Uploads for 'proof' files for incident and also download for patches and documents related to support incident To finish it off it needs to use the Scheduler to manage incident service level agreement timeouts to escalate to next level, including sending SMS to support manager etc. Thx. David
--------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
