On Fri, Sep 3, 2010 at 6:37 PM, Bob in Jersey <[email protected]> wrote: > The Barnes & Noble right by Lincoln Center will close the end of this > year, per Chuck Ross of TVWeek. > > http://ow.ly/2zomt
The article I read stated the store was making plenty of money but the rent/lease was too high. I would contend that if the store was making plenty of money, it could afford to make the payments needed. One of my many jobs over the last 10 years was as the manager of a Music/DVD department of a Barnes & Noble in Orange County, CA. When I was hired, I was told the department had always operated at a loss and there was no way to change that. The district manager/corporate office imposed ridiculous restrictions and rules. Then, one day, the district manager suffered a heart episode and she spent a few months recovering. During those months, I rearranged the department, retrained the staff to provide actual customer service (instead of the same lame questions about club membership), and took a firm hand in removing the teenagers who trashed the place (not all teenagers, just that certain element just there to f*ck around). By the time the district manager recovered, my department was running 12% above sales plan. My store manager was probably the best boss I ever worked for, but corporate level decision-making was absolutely atrocious. Barnes & Noble has been fighting hostile takeovers and buyouts, but in the years since I worked there, I've not seen any alteration of their outdated business model. In an era when everything they sell can be bought cheaper and easier online, they must have customer service and knowledgeable employees. It isn't about smiling and politely greeting customers -- it is about not sounding like an idiot when customers walk in the door. -- Kevin M. (RPCV) -- TV or Not TV .... The Smartest (TV) People! You received this message because you are subscribed to the Google Groups "TV or Not TV" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/tvornottv?hl=en
