Hi there,

The best way to report system issues like this is by having the user file an issue at http://twitter.zendesk.com/requests/portal/new. It's tied to the logged in user so have the individual reports fill it out. You can also contact supp...@twitter.com but email is quite a bit slower.

Thanks;
  — Matt Sanford / @mzsanford

On Apr 21, 2009, at 11:18 AM, lgladdy wrote:


Hey Guys,

Posting this on behalf of two friends (@therg and @natcatty) who have
tried to setup Device Updates over the weekend/this week.

First is in the UK on Vodafone (supported) and second is on AT&T in
Indiana, US, both have the same issue:

They've been able to setup the device, and done the text confirmation,
but despite having everything enabled, they aren't receiving any
updates to their mobile phones, and are unable to set up device
updates per follower, as the checkboxes which appear on my profile
don't appear on theirs.

Here is a screenshot of the lack of options from @therg: 
http://twitpic.com/3q49f

This appears like a bug to me!

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