My experience interacting with http://help.twitter.com this year has been nothing for 2 months until the ticket auto closes. Support is hard to scale for 40 million accounts.
On Fri, Jun 5, 2009 at 10:33, Howard Siegel <hsie...@gmail.com> wrote: > Doug, > > I've been having a problem seeing my own tweets in search for quite a few > months, and I know my tweets were not showing up in a hashtag search at a > conference I was at a few weeks ago (which made it really hard to > participate in the conference's twitter conversation!). I did file a help > ticket a while back and was basically put off by the response from support > (essentially it said "too bad, so sad") and they closed the ticket on me. I > have not had the time nor patience to follow up on it, though, as I know > that my tweets are getting out since people do respond to them. Would be > nice if my tweets showed in searches, though. > > - h > > > On Fri, Jun 5, 2009 at 08:20, Doug Williams <d...@twitter.com> wrote: > >> Please file a help ticket at http://help.twitter.com. @thecurrents tweets >> almost always have links that point back to the same source. This is >> normally indicative of spam which may explain why the account is no longer >> in search. The folks in support can help you take care issues like these. >> Thanks, >> Doug >> >> On Fri, Jun 5, 2009 at 8:04 AM, Barry Hess <bjh...@gmail.com> wrote: >>> >>> >>> http://groups.google.com/group/twitter-development-talk/browse_thread/thread/f3859409fb05127c >>> -- >>> Barry Hess >>> http://bjhess.com >>> http://iridesco.com >>> >>> >>> >>> On Fri, Jun 5, 2009 at 7:50 AM, bjhess <bjh...@gmail.com> wrote: >>> >>>> We have had some users complain about not being able to find >>>> themselves on http://followcost.com. I've dug into the code and it >>>> appears the failure is happening on queries to the search API of the >>>> form "from:username". >>>> >>>> A couple example queries that return zero results: >>>> >>>> http://search.twitter.com/search.json?q=from%3A1918 >>>> http://search.twitter.com/search.json?q=from%3Athecurrent >>>> >>>> Yet clearly these users are active, and legitimate, Twitter users: >>>> >>>> http://twitter.com/1918 >>>> http://twitter.com/thecurrent >>>> >>>> But sadly, is it that these users are not being indexed at all in the >>>> search DB? I get zero results doing a simple from:username search for >>>> the same users: >>>> >>>> http://search.twitter.com/search?q=from%3A1918 >>>> http://search.twitter.com/search?q=from%3Athecurrent >>>> >>>> These are just a couple examples. Is it common for legitimate, >>>> upstanding Twitter users to be unindexed in the search DB? >>>> >>>> -- >>>> Barry Hess >>>> http://followcost.com >>>> http://bjhess.com >>> >>> >>> >> > -- Abraham Williams | http://the.hackerconundrum.com Hacker | http://abrah.am | http://twitter.com/abraham Project | http://fireeagle.labs.poseurtech.com This email is: [ ] blogable [x] ask first [ ] private. Sent from Madison, Wisconsin, United States
